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I have an error message "You have cancel payment instructions to send. You must send them or

Tom Schimpff

Quicken will remove them from the instrucitons to send list. However, picking "Send" or "Remove Instructions" does not clear the error and I cannot find a cancel payment instruciton.

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Quicken Natalie

Hello @Tom Schimpff,

I'm glad to hear that the "payment to send" issue is now resolved for you!

In regards to the buttons appearing at the bottom of the register, in your personal data file, please navigate to Edit>Preferences and then select "Downloaded transactions" in the left-hand bar.

From here, you'll want to uncheck the box for "Automatically add to banking registers" and click "OK".

You may then need to navigate out of the account that is currently displayed and into another account, to see the change take effect.

Please let us know if this helps resolve this matter for you.

-Quicken Natalie

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Quicken Natalie

Hello @Tom Schimpff,

Thank you for taking the time to visit the Community and post your issue, although I apologize that you have not yet received a response.

What version/release of Quicken are you using? You can find that by going to Help>About Quicken.

If you have not already done so, please see the information and follow the steps available here to cancel a pending Online Payment.

Let us know how it goes!

-Quicken Natalie

Tom Schimpff

But I found the offending entry from 2/7/20 on my on-line information from Fifth Third Bank. Once I deleted the entry (that I had marked VOID) it all cleared up. I've been living with this message since I marked it void and cancelled the payment on-line. If I may, I have another question that I've tried to find a correction to for over a year. I happen to have four files that I follow. The oldest one is my own personal file. The other three files have the following at the bottom of the check register. They are (I'll call them) radio buttons stating "Download Instructions" and "Bill & Income Reminders" so that the user can migrate to a new area to load bills for payment, etc. Those two do not appear on my personal file. I've looked everywhere to try to see what I hit wrong to delete them, but to no avail. Can you help me?

Quicken Natalie

Tom Schimpff

Too easy. Thank you.