Quicken Mobile not downloading from AmEx

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Jay Baker
Jay Baker Member ✭✭✭
in Errors and Troubleshooting (Mobile)
I have 2 AmEx accounts set up with Direct Download. This is working fine with Quicken for Mac, but Quicken Mobile shows both with errors. When I try to fix them, I get "OFXHEADER: is missing in OFX response" Any ideas?

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  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
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    Hello @Jay Baker

     

    Thank you for reaching out on the community and telling us about your issue. Have you ever had them synced previously? 


    Can you try deactivating the accounts and then reactivating them. After doing that try syncing them again and see if the error still persists. 


    Here are the articles to deactivate and reactivate your accounts if you're unsure how to do so.

     

    Please let us know if this helps resolve the issue for you.

     

    Thanks,

     

    Quicken Francisco


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