Quicken Failed to install - Exit Code: 1638. What now?

LarryJRD

Renewed subscription from Deluxe to Premier, and received above install error. The "Online Help" button re-directs to http://qw.quicken.com/cgi-bin/QInstRedir.cgi?platform=w&version=2017&area=QUICKEN&errno=1638, which results in error "can't reach this page." What should I do next?? Thanks!

LarryJRD

Thanks. Spent an hour on the phone with premium support, and still couldn't get everything cleaned out using qcleanui....Quicken was still listed in Windows APPs, but would fail uninstall. Ended up later successfully re-installing the previous version, and then successfully uninstalling using Windows APP install/uninstall, and then successfully installing the newly purchased Quicken Premier. All appears good now, but took over 4 hours of fiddling. Go figure.

Creator...thanks for directions and location of Premium service phone number.

thecreator

Hi @LarryJRD ,

See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Comment back with what you are running.

UKR

Recommend you follow these instructions to get all remnants of aborted or prior Quicken installations off your system, then try again.
https://www.quicken.com/support/using-qcleanui-uninstall-quicken

LarryJRD

Thanks. Spent an hour on the phone with premium support, and still couldn't get everything cleaned out using qcleanui....Quicken was still listed in Windows APPs, but would fail uninstall. Ended up later successfully re-installing the previous version, and then successfully uninstalling using Windows APP install/uninstall, and then successfully installing the newly purchased Quicken Premier. All appears good now, but took over 4 hours of fiddling. Go figure.

Creator...thanks for directions and location of Premium service phone number.

UKR

Glad to hear that the problem is resolved. Thank you for reporting back.

Can't have you ...

:-)

LarryJRD

Been there. Done that. <grin>