Quicken.com won't let me purchase Q2020

DPv

I have Quicken 2017 for Windows. So about a month ago, when I fired up Quicken, I get this notification:

"Quicken 2017 Will Stop Downloading Transactions on April 30th"

Okay, so I need to upgrade to 2020 - no biggee - it's been 3 years. So in Quicken, I click on the link that says:

"Save 10% and Stay Connected"

and it opens my Chrome browser and sends me to Quicken.com and Chrome automatically logs me into my account. So I click on:

"Buy Now" for Home and Business. ($99) (Hmmm, where's my 10% discount?)

And it sends me to a page stating:

"You currently have an active membership that is valid until Mar 6th, 2021."
"Please come back later to renew that membership"
"Continue"

Hmmm, that's strange. So I click on "Continue" and it sends me back to the main Quicken.com page!?!?!? What happened to my purchase?

Bottom line - IT WON'T LET ME UPGRADE!!!
WTF?!?!?

Also tried with MS Edge Browser with same result. (Had to manually log in however).

thecreator

Hi @DPv ,

Go to: https://www.quicken.com/  Click Sign in, then click My Account.

Sign in using your Quicken ID and password.

If you see Download Quicken, download the Quicken product you want in Windows or Mac Programs.

Then use this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Don't skip a step.

Sherlock

Quicken is indicating there is already an active subscription associated with the Quicken ID.  You should be able to confirm the subscription at: https://www.quicken.com/my-account

If the subscription is active, to upgrade, I suggest you download and apply: https://download.quicken.com/windows/Quicken.exe

Otherwse, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

thecreator

Hi @DPv ,

Go to: https://www.quicken.com/  Click Sign in, then click My Account.

Sign in using your Quicken ID and password.

If you see Download Quicken, download the Quicken product you want in Windows or Mac Programs.

Then use this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Don't skip a step.