How do I prevent the $9.95 charge for Quicken Bill Pay?

oleblue1972

I download transactions from my bank but I don't use Quicken BIll Pay.

Frankx

HI @oleblue1972,

Okay - well that message seems to be saying that somehow you've been signed-up for Q Bill Pay.  While I can't understand how that may have happened, it is easy to correct.  I would strongly suggest that you follow the second part of the above instruction - i.e. "call FIS Quicken Bill Pay support at 1-877-486-8844 for help cancelling your account" so that you are sure that it will be cancelled.  Also ask them to send you an email confirmation of the cancellation for your records.

Good luck!

Frankx

Frankx

Hi @oleblue1972,

We need some info to answer your question, as follows:

Which version/tier of Quicken are you using (Starter, Deluxe, or Premier)?
Did you (or are you) signed-up for Q Bill Pay?

Let us know.

Frankx

oleblue1972

I renewed my membership today. I download transactions from my bank, but I don't use Quicken Bill Pay.

I use Quicken on a MAC. My Premier membership ends on 4/7/2020. I purchased a Starter Membership today.

I reviewed the various plans offered. The "Starter" membership is all I need. I am not interested in a Quicken Bill Pay PAID PLAN for an additional $9.95 per month for this service.

Thanks!

Frankx

Okay - so the answer is actually pretty simple - Quicken Bill Pay is an option (not part of the Q subscrption/membership).  It is available to those who want to pay their bills through Quicken.  You need to sign-up for it if you want to use it.  If you don't want it or need it - you do nothing.

So you are good to go!

Good luck on your new subscription, and feel free to post here if you have any questions going forward.

Take care & stay safe!

Frankx.

oleblue1972

That does not agree with the email that I received from Quicken when I renewed by subscription. I called the number listed and clicked on the link provided in the email. It pointed me to a chat option. Basically, from what I can determine, something needs to be done to stop from being billed. See Below:

Important changes to your Quicken Bill Pay account
Your Quicken Bill Pay account is now a PAID PLAN and in 30 days you will be charged $9.95 per month for this service. If you want to stop using Quicken Bill Pay, please see our instructions on how to cancel Quicken Bill Pay or call FIS Quicken Bill Pay support at 1-877-486-8844 for help cancelling your account.

Frankx

HI @oleblue1972,

Okay - well that message seems to be saying that somehow you've been signed-up for Q Bill Pay.  While I can't understand how that may have happened, it is easy to correct.  I would strongly suggest that you follow the second part of the above instruction - i.e. "call FIS Quicken Bill Pay support at 1-877-486-8844 for help cancelling your account" so that you are sure that it will be cancelled.  Also ask them to send you an email confirmation of the cancellation for your records.

Good luck!

Frankx

oleblue1972

Thanks for your help. The first time I called the phone number in the email, it directed me to quicken.com/support. I must have selected the wrong menu options from the IVR. This time, I selected the option to cancel Quicken Bill Pay. although I'm still on hold, I think I'm making progress. Thanks again for your assistance.

oleblue1972

I just spoke to a Quicken Bill Pay agent. She explained that the email I received was a generic email that does not apply to me. It applies to only customers that have signed up for Quicken Bill Pay. Thanks again for your help.

Frankx

Okay - glad that it worked out!

Frankx

volvogirl

By the way, the Starter Edition is very limited and if you do not renew it it goes into read only mode and you can't use it even manually.