Duplicate Transactions with no Manual Entries Made

jmcampbell

I just installed Quicken for Windows--2020 subscription version. I have been using Quicken Bill Pay online for a long time, but I had quit using Quicken. I only used Bill Pay website. I decided to start using Quicken again, so I started with a fresh install.
I downloaded my checking account transactions, no problem. But when I activated Bill Pay, the transactions from there showed up in my checking register as duplicates. The bill pay transactions have the "lightning bolt" symbol on them; the ones downloaded from the bank don't. The Bill Pay transactions don't have a "downloaded ID" but the bank ones do.
How can I fix this? I've read the support documents regarding duplicates. It sounds like I need to delete transactions from the register, but which ones?
Thanks.

Quicken_Natalie

Hello @jmcampbell, 

Thank you for taking the time to visit the Community and post your issue, although I apologize that you have not yet received a response.

If you are still needing assistance with duplicate transactions in Quicken, please take a moment and review the information available here and post back to let us know what version and release of Quicken you're using.

Please also let us know what Bill Pay service you are using in Quicken; i.e. Quicken Bill Pay, Quicken Bill Manager or Direct Connect Bill Pay through your financial institution.

The more information you can provide regarding this issue will help the Community to better understand and assist.

You may also find the information available here to be helpful/informative. 

Thank you,

Quicken Natalie

Quicken_Natalie

Hello @jmcampbell, 

Thank you for taking the time to visit the Community and post your issue, although I apologize that you have not yet received a response.

If you are still needing assistance with duplicate transactions in Quicken, please take a moment and review the information available here and post back to let us know what version and release of Quicken you're using.

Please also let us know what Bill Pay service you are using in Quicken; i.e. Quicken Bill Pay, Quicken Bill Manager or Direct Connect Bill Pay through your financial institution.

The more information you can provide regarding this issue will help the Community to better understand and assist.

You may also find the information available here to be helpful/informative. 

Thank you,

Quicken Natalie