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Downloading Fifth Third Bank accounts!

Recently I have been unable to download my Fifth Third Bank accounts. It keeps giving me an error msg. I was on the phone with Quicken for over an hour and a half with no resolve. No problem logging on the bank's website. Also, ever since my last download from Quicken I keep seeing two files named "Cool File Viewer" on my desktop. Anyone know what they are?

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Answers

  • kyflyer79
    kyflyer79 Member ✭✭
    Thank you for your feedback. Can I delete these files? And if so how? I tried to put them in the Recycle Bin, but they wouldn't stay. One said I had to be an administrator to delete or move. Any help?
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @kyflyer79,

    You just need to sign-in to Windows as an administrator - if you don't know how to do that -  here's a link to help you  https://helpdeskgeek.com/windows-10/log-on-as-administrator-in-windows-10/


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
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