Quicken Won't Start

Ed Blake

:( After the last couple of updates, my Quicken Premier has NOT started up in the manner I was used to seeing. It literally just sits there and I start seeing NOT RESPONDING messages. I have to stop the program and attempt to restart it. After multiple failures, I reinstall the latest update and then, maybe, Quicken Premier starts up.

Has anyone else experienced this problem? If yes, what has been your remedy? Or, if no remedy, has Quicken be notified so that someone there can start working on a solution?

GeoffG

Start with installing the mondo patch and see if that corrects the response issues. The mono patch is NOT just an installer.

Update and Mondo Patch: 2018/2019 Release of Quicken for Windows (Subscription Product)

If you still are experiencing issues, take a look at the log files.

There are 3 files in Quicken that can get large or corrupted and cause sluggish behavior. They can be deleted and will get recreated at the next file open. If they are large or corrupted you will see a performance improvement once they are recreated.

 1. C:\Users\UserFolder\AppData\Roaming\Quicken\Log\QW.log

2. C:\Users\UserFolder\AppData\Roaming\Quicken\Data\QW.RMD

3. The file under your data file that starts with your filename followed by "_SyncLog.dat"

GeoffG

Start with installing the mondo patch and see if that corrects the response issues. The mono patch is NOT just an installer.

Update and Mondo Patch: 2018/2019 Release of Quicken for Windows (Subscription Product)

If you still are experiencing issues, take a look at the log files.

There are 3 files in Quicken that can get large or corrupted and cause sluggish behavior. They can be deleted and will get recreated at the next file open. If they are large or corrupted you will see a performance improvement once they are recreated.

 1. C:\Users\UserFolder\AppData\Roaming\Quicken\Log\QW.log

2. C:\Users\UserFolder\AppData\Roaming\Quicken\Data\QW.RMD

3. The file under your data file that starts with your filename followed by "_SyncLog.dat"

thecreator

Hi @""Ed Blake" ,

See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

You haven't included your Quicken information or operating system Build information.

Have you done maintenance on the computer?

Ed Blake

thecreator, good morning to you and Happy Easter. In answer to your question, I'm running Windows 10, 64 bit with 32 GB RAM on the board. The Quicken program is Quicken Premier, Year 2020, Version: R25.21, Build: 27.1.25.21. One of our fellow members advised me to delete some files in the USERS/APPDATA neighborhood, as well as another file where my Quicken files are located and so far that seems to have done the doer. But, if you have some additional info, you have my undivided attention.

Ed Blake

the creator, opps, forgot to address another part of your question, as for computer maintenance, yes, I also subscribe to a blog that was once known as Windowssecrets which has morphed into Woody's World, or something like that, and we keep close watch on updates, upgrades, and try to avoid the pitfalls and prafalls of Redmond's follies. I am running Windows 10 Pro, 64 bit, version 1909, Build: 18363.270 if that helps you in some way, shape, or form. Looking forward to hearing back from you.

thecreator

Hi @""Ed Blake" ,

For maintenance, I use both Glary Utilities from: https://www.glarysoft.com/  and Ccleaner Free from: https://www.ccleaner.com/ccleaner

Please start over. Do not reinstall, yet.

Uninstall according to this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Follow the link as written, Do not use Programs and Features to uninstall.

After the program is uninstalled as well as iSeek, delete the folders listed, Run CCleaner Free as instructed.

Run 1 Click Maintenance from Glary Utilities after it is installed.

Next, go to Windows Settings click on Update and Security. Click on the Optional Update's Download and install.
The latest Build is: Windows 10 Pro 64-Bit Build 18363.752

Once updated and restarted, install Quicken from the new Installer from your Quicken Account from the link in the second link above..

If you use a program like Acronis True Image from:  https://www.acronis.com/en-us/personal/computer-backup/

create an image file and simply restore the image if you have problems.

If you Move your Documents to a separate partition, you can restore the images without losing your new documents.

I also move my Outlook Store to a separate partition as well.

Any questions?