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Purchased basic program and now wish to upgrade to deluxe

I purchased the starter program and now wish to upgrade to deluxe. Why do I have to pay $49.99 when I just paid $34.99. I should just be able to pay the difference. Someone please advise. :/

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Please take a look at this:
    or contact Quicken Support on the phone for assistance.



  • vlnielsen
    vlnielsen Member ✭✭
    I just followed the instructions given above. As karpink said, it doesn't charge the difference for the upgraded subscription (~$10) you have to buy a whole new subscription at full price. Can this really be true?
  • volvogirl
    volvogirl SuperUser ✭✭✭✭
    When did you buy Starter?  What year version is it?  Like 2017 or earlier?
  • karpink
    karpink Member ✭✭
    I bought mine in March 2020. Previously owned 2018 Mac version.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @karpink and @vlnielsen

    Thank you for taking the time to visit the Community to post your issue.

    When you upgrade, the prorate for your original subscription value is added on as additional time to the new subscription.

    To learn more please see the information available HERE.

    If you are within the first 30 days of the purchase you may contact support by phone for a refund and then purchase the higher version.

    Quicken Support

    I hope this clarifies!

    -Quicken Tyka
    ~~~***~~~
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