Purchased basic program and now wish to upgrade to deluxe

karpink
karpink Member ✭✭
edited June 2022 in Installing and Updating (Windows)
I purchased the starter program and now wish to upgrade to deluxe. Why do I have to pay $49.99 when I just paid $34.99. I should just be able to pay the difference. Someone please advise. :/

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Please take a look at this:
    or contact Quicken Support on the phone for assistance.



  • vlnielsen
    vlnielsen Quicken Windows 2017 Member ✭✭
    I just followed the instructions given above. As karpink said, it doesn't charge the difference for the upgraded subscription (~$10) you have to buy a whole new subscription at full price. Can this really be true?
  • volvogirl
    volvogirl Quicken Windows Other SuperUser ✭✭✭✭✭
    When did you buy Starter?  What year version is it?  Like 2017 or earlier?

    I'm staying on Quicken 2013 Premier for Windows.

  • karpink
    karpink Member ✭✭
    I bought mine in March 2020. Previously owned 2018 Mac version.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @karpink and @vlnielsen

    Thank you for taking the time to visit the Community to post your issue.

    When you upgrade, the prorate for your original subscription value is added on as additional time to the new subscription.

    To learn more please see the information available HERE.

    If you are within the first 30 days of the purchase you may contact support by phone for a refund and then purchase the higher version.

    Quicken Support

    I hope this clarifies!

    -Quicken Tyka
    ~~~***~~~
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