Investment Quote Still Incorrect - Disney

dshan1061

I am using Quicken for Windows version R26.15 (build 27.1.26.15) on a W10 computer.

My kids own DIS (Walt Disney). I happen to be looking at the Price in Quicken and it is showing $79.49 and updated 4/21/2020 (screenshot attached). Yahoo is showing $100.54 at 4/21/2020 close. I can't find where DIS has been that low in the last 5 years, so I'm confused where it's coming from.

I saw the issue linked here: https://community.quicken.com/discussion/7874430/resolved-4-21-20-investment-quote-data-fails-to-update.

Is it possible the issue is actually not resolved or is there something I am not understandng about this particular stock? Most of what we own is in funds, but the few other individual stocks we own look correct.

Thanks in advance for helping me understand.

NotACPA

I just looked up DIS at Fidelity Investments.  Back in mid-March, DIS was in the low $80s range.

SO, have you done CTRL-Y, to bring up your securities list, clicked on Disney, clicked on UPDATE and then Edit Price History to see when you last updated quotes and what they were?

Frankx

Good morning @dshan1061,

Thanks for the update - I am glad that it is working for you again.  I have a theory about what may have happened.

I think that somehow you posted a manual price to Quicken for DIS on yesterday.  When manual prices are made to a security's history - those entries are not overwritten by "download quotes".  See how I replicated your screen below - with a manual entry and notice that when a manual entry is made there are no "high', "low" or "volume" entries. 

I think that somehow - perhaps a bad key combination or something else, a manual entry to the wrong security was made to your DIS instead of another security.  I make manual entries every day for stocks/mutual funds that don't (can't be) download, maybe you do too. If you do make manual entries for some securities - double check to see if one of those had a price of 79.49 and that would solve the mystery...

Frankx

Frankx

Hi @dshan,

Apparently there is a problem with the data that is being downloaded in Quicken.  It is not you or your understanding about this stock - Quicken is just providing a bad price to you. Not sure what the problem might be, because I am getting the correct price in Quicken this morning - which is $100.54.

I would suggest that you try to update the prices of all your securities again this morning after the markets open and if you still have this issue you should contact Quicken Support - here's the link  https://www.quicken.com/support#windows

Good luck!

Frankx

NotACPA

I just looked up DIS at Fidelity Investments.  Back in mid-March, DIS was in the low $80s range.

SO, have you done CTRL-Y, to bring up your securities list, clicked on Disney, clicked on UPDATE and then Edit Price History to see when you last updated quotes and what they were?

Ps56k2

Here is a current listing - from the Security Details --> Update Price History -

dshan1061

Thanks to all. I did update prices yesterday before I posted, and when that didn't fix it, I was perplexed as I'd never noticed any issues before (with admittedly limited individual stock experience). I went in this morning and updated DIS as NotACPA referenced. The pic attached is what I have after that update (I updated historical prices 5 years back). 4/21 is still showing the incorrect price, but I believe I can edit right there. And 4/22 is correct, so it was maybe just a glitch related to the issue they were having.

GeoffG

The pic you provide and the one from ps56k represent different holdings. One is Disney, the other is Walt Disney Co. You might want to check the ticker symbol to be sure it's the right stock.

Frankx

Good morning @dshan1061,

Thanks for the update - I am glad that it is working for you again.  I have a theory about what may have happened.

I think that somehow you posted a manual price to Quicken for DIS on yesterday.  When manual prices are made to a security's history - those entries are not overwritten by "download quotes".  See how I replicated your screen below - with a manual entry and notice that when a manual entry is made there are no "high', "low" or "volume" entries. 

I think that somehow - perhaps a bad key combination or something else, a manual entry to the wrong security was made to your DIS instead of another security.  I make manual entries every day for stocks/mutual funds that don't (can't be) download, maybe you do too. If you do make manual entries for some securities - double check to see if one of those had a price of 79.49 and that would solve the mystery...

Frankx

dshan1061

Frankx, I think you may be correct that I did "something" that caused the manual price, and surely should have mentioned it. Though these shares were bought for my kids in 2013, I just put them in Quicken on 4/21/2020... our oldest is getting to the point where we are looking to split out her accounts into her own file; I wanted this there as well (we'll run side by side until she gets the hang of Quicken). I will say that I did have DIS in our Securities list before 4/20 as we did own some many years ago. As I was poking around, I went in to Edit Security Details. I do not recall the exact chain of events, but I believe when I went to get out of that screen, it changed the name from Disney (which is what I had named it prior) to Walt Disney Co... I'm pretty sure it asked if I was okay with it, and figured Quicken knew better than me! After that, I performed the updates on the stock and noticed the issue. I suspect that something I did made quicken think I entered a manual price. It probably wouldn't matter a great deal to me having that day wrong (as long as it eventually updated), I just like learning more about Quicken. While I 've used it since MS Money was abandoned, I didn't use all that was available. There's some neat things that I am just NOW working with!

GeoffG, to your point, when it was giving me a different price, that was the first thing I checked; I know some of the individual stocks we own are class B, with a different ticker symbol. When I searched yahoo finance for "DIS", it pulled up MANY Disney stocks, but all on different stock exchanges. I can definitely be wrong (it has happened a couple times ), but I it looked like only one stock domestically, with symbol DIS.

Thanks again for the help and advice!