Choices after reconciling downloaded transactions do not appear on screen

JRICHTER1

The choices to make after reconciling downloaded transactions ( check Done, Cancel , etc) do not appear on my screen below the section of the screen that contains the downloaded transactions. I have to adjust the Quicken Window (making it larger/smaller) before these choices appear. With the Quicken window normally maximized the choices do not appear on my screen. This has been going on for the last couple of Quicken updates.

UKR

If you haven't rebooted Windows since the installation of the latest Quicken update, please do that first and try Quicken again.

Font size problems? Display issues? (Windows)

If you are using a version of Quicken at the Quicken 2019 US R 19.44 patch level or newer and you have previously made the following Compatibility change, please undo the change.
Users of other Quicken versions please try the following:

• Close Quicken !!! (This process won't work while Quicken is running!)

• Check the Compatibility tab settings in your Quicken Desktop program icon:

• In the Windows Start Menu right-click the Quicken icon. Select "Open File Location". This brings up a Windows File Explorer window. Right-click the highlighted Quicken shortcut line item.
  or

• Go to the traditional Windows Desktop and right-click the Quicken program icon.
• Now click Properties.
• Select the Compatibility tab.
• Uncheck all settings.
• Windows 7, 8.1: Check "Disable display scaling on high DPI settings". 
  Windows 10:  Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application"  (also try the other available options repeating the entire procedure!)

• Be sure to uncheck the "Run this program in compatibility mode for [older Windows version]" setting.
• Click the "Change settings for all users" button.

• Click Apply and exit.

• Now start Quicken and see if that makes a difference.

Some additional tuning suggestions:

• Try this workaround for 4k monitors
  https://www.quicken.com/support/work-around-display-issues-high-resolution-monitors

• Unless absolutely required, try not to use "View / Use large fonts"

• Try setting the bank account registers to use a different font style or size: go to Edit / Preferences / Register, click the Fonts button and try different fonts.
• Try adjusting the bank account registers' row height: go to Edit / Preferences / Register, choose among the available Row Height choices: Compact, Comfortable or Standard
• If all else fails, try changing Windows Control Panel / Display options for "Make text and other items … smaller or larger" to use a different scaling level.

JRICHTER1

The choices I should have listed, that appear under Downloaded Transactions are Accept All, Accept and Done, not done and cancel.

Quicken_Tyka

Hello @JRICHTER1

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you are still needing assistance and haven't done so already, please take a moment to review the steps available here.

Please let us know how it goes!

Thank you,

-Quicken Tyka

JRICHTER1

I send in screen shots showing the problem. Is anyone working on this problem? Thanks.

UKR

If you haven't rebooted Windows since the installation of the latest Quicken update, please do that first and try Quicken again.

Font size problems? Display issues? (Windows)

If you are using a version of Quicken at the Quicken 2019 US R 19.44 patch level or newer and you have previously made the following Compatibility change, please undo the change.
Users of other Quicken versions please try the following:

• Close Quicken !!! (This process won't work while Quicken is running!)

• Check the Compatibility tab settings in your Quicken Desktop program icon:

• In the Windows Start Menu right-click the Quicken icon. Select "Open File Location". This brings up a Windows File Explorer window. Right-click the highlighted Quicken shortcut line item.
  or

• Go to the traditional Windows Desktop and right-click the Quicken program icon.
• Now click Properties.
• Select the Compatibility tab.
• Uncheck all settings.
• Windows 7, 8.1: Check "Disable display scaling on high DPI settings". 
  Windows 10:  Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application"  (also try the other available options repeating the entire procedure!)

• Be sure to uncheck the "Run this program in compatibility mode for [older Windows version]" setting.
• Click the "Change settings for all users" button.

• Click Apply and exit.

• Now start Quicken and see if that makes a difference.

Some additional tuning suggestions:

• Try this workaround for 4k monitors
  https://www.quicken.com/support/work-around-display-issues-high-resolution-monitors

• Unless absolutely required, try not to use "View / Use large fonts"

• Try setting the bank account registers to use a different font style or size: go to Edit / Preferences / Register, click the Fonts button and try different fonts.
• Try adjusting the bank account registers' row height: go to Edit / Preferences / Register, choose among the available Row Height choices: Compact, Comfortable or Standard
• If all else fails, try changing Windows Control Panel / Display options for "Make text and other items … smaller or larger" to use a different scaling level.

JRICHTER1

The solution that appears to have worked for me is to check (set on) the setting: "Override high DPI scaling behavior. Scaling performed by: Application".

Thanks for the help.