Do you use invoicing for your small business? We want your feedback! Learn More

Santander not downloading since they updated their website over the weekend

NoCo Member ✭✭
My Santander Checking and Savings are not downloading, I am now getting a 102:Page not found error. When I try to re-setup it for downloading transactions it tries to use

But over the weekend the bank updated its website, and know when I go to it on my browser I have to use I'm not sure if this is the issue, but it seems to definitely relate to the fact that Santander updated its website this weekend.


This is a new issue, see screenshot below.

Best Answer


  • klw5090
    klw5090 Member
    I'm unable to download transactions from Santander as well and agree it appears to be something to do with them updating their website. Getting error code CC-502.
  • John Porcello
    John Porcello Member ✭✭
    I'm also receiving the CC-502 since the weekend
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Have you tried this yet (if your bank recently changed their website or password requirements)?

    How to refresh financial institution information (Branding)

    Please read and follow instructions here:

    If that doesn't resolve the issue:

    • It is the bank's contractual obligation to notify their Account Manager at Intuit Inc. of any changes to their websites and download functions in a timely manner before the change is implemented.
    • The bank also needs to notify their customers of this change and any actions that might be required by the customer to regain access.
    • If they didn't do that, complain to your bank's upper level management.
    • Also contact Quicken Support via Chat or Phone at  and report this Online Banking issue, so that Intuit Inc. can be notified of the issue.  Ultimately, however, the bank must work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

  • dgcoonesq
    dgcoonesq Member ✭✭
    I'm also unable to download from Santander, starting today.
This discussion has been closed.