Error in report

lalonde.md

12 of my 34 categories have a total different when I use -Create transaction report- or -Category Summary-
Category Summary is always more complete

lalonde.md

I just want to tell you that I find a solution for the problem
It may help for other
In the menu "Payees and Rules", this transaction was "hidden" (I don't know why)
I remove the check and the transaction appear on the report

TomEHawke

I think you've posted this same problem before with a long thread responding.

Can I ask...why do you insist on having a (-) prefix in front of your expense categories and a (+) prefix in front of your income categories?

Is it possible that is why your reports are "messed up"?

Why not try a new test file, create some categories without those prefixes as they are completely NOT needed. Then run a report and see if that works.

If so, then it's your category structure that's a disaster.

jacobs

Or, as I suggested in the other thread, simply rename a few of the categories without the - sign to see if that changes anything. (Maybe make a copy of your Quicken file, then edit some category names and test the reports.)

lalonde.md

And I cannot join Quicken support as suggested by Tyka

jacobs

You haven't answered either of the responses above, so it's hard to keep trying to suggest things to help you.

And why can't you contact Quicken Support?

lalonde.md

Sorry your answer went to my junk mail
I just discover it now
I remove the - sign and I change "Cotisation" for "Cotisation2"
still some transactions are missing

lalonde.md

I cannot find were is the email adress for sending question directly to Quicken
I think there may be a bug in the program

lalonde.md

For TomEHawke
Sorry your answer went to my junk mail
I just discover it now
I remove the - sign and I change "Cotisation" for "Cotisation2"
still some transactions are missing
All my categories were working well last year before the update Quicken made

jacobs

Since no one here yet has been able to get to the bottom of your issue, talking by phone to Quicken Support -- where they can share your Quicken screen and see what it going on -- would seem to be your best option to try to get this resolved.

I haven't seen anyone else reporting similar problems here, so you've either hit on a bug that it caused by something in your data, or there's something set up wrong that we're just not able to piece together from what you've posted.

You said in an earlier post that you "cannot join Quicken support", but didn't answer my follow-up question: why can't you call Quicken Support? 

lalonde.md

OK I will try on Monday
But my English talking is not very good
And I hope they will speak slowly

lalonde.md

I just want to tell you that I find a solution for the problem
It may help for other
In the menu "Payees and Rules", this transaction was "hidden" (I don't know why)
I remove the check and the transaction appear on the report

jacobs

Glad you found the problem and resolved it!