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Payoff projection not calculating correctly

Using Quicken home, business and rental 2020 R26.17. I cannot get my loan details to update properly when I try to change the loan payment. I've tried several scenarios but the loan payoff and the what if tool do not reflect these changes properly. For examply, I did a twice monthly payment with extra principal added each payment and the payoff projected only changed by one month.

Comments

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @karen m

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    May I ask that you provide the loan details so that the loan may be recreated to better help locate the issue?

    Alternatively, you may consider contacting support directly.

    https://www.quicken.com/support#contact-support

    Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

    Thank you,

    -Quicken Tyka

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