just updated from 2017 to 2020 subscription.

felch

wife and I have separate logins to computer. quicken was installed under her login as primary user. when I log in to computer and try to open quicken now, I use her login and password to open quicken. when I go to open the data file she uses like I did on 2017 version, it wants me to convert the data file to 2019 format. Now she has been using 2020 for a week now with no problems w/ data file. why is it asking me to convert it to 2019 format? I feel this is a bug w/ new 2020 subscription.

splasher

Based on your screenshot, your previous version of Quicken was 2014, not 2017.
It would appear that when you are opening the file, you are not opening the file that the wife is currently using, but the old file prior to upgrading from 2014 to subscription (2018+).
Have the wife sign in to Windows and find where her file is truly located.  The File menu has a show file's location, use it.
Then, you have to make sure that you have read/write priviledges to where that file is stored.
It would probably be better if you used a folder in the Public area of Windows (public being the users with logins on that computer, not the world), that way you are both assured of having read/write privs.