Why does syncing repopulate cleared fields?

Question

I have fields in my register (cheque #) that I clear because I don't need to see the data (DEP) there. I can tell by the 'Deposit' column that it is a deposit. These are only filled for some recurring transactions that I enter manually when reminded. I clear the field at the time I enter the transaction from the 'Enter transaction' window and then when I sync the account, the fields are repopulated. I would appreciate it if the data file on my device maintained what I enter and did not change it, when I sync, to what it thinks it should be.

davidlambert · Answer

It must be something within the local file that persists.

davidlambert · Answer

Thank you for your response. I have done as you suggested already more than once without performing a sync before resetting the cloud data and it makes no difference. As soon as I do a sync the field is again repopulated with the text in the field. I have gone so far as to disable the sync function as I rarely use the mobile or web apps anyway. Something else I have done was to clear the field(s) , close the data file, without syncing, reopen the file and then perform a validation and then a super-validation on the file and then reset the cloud data. All to no avail.

Quicken_Tyka · Answer

Hello @davidlambert

Thank you for the response and for providing additional details, although I apologize that you haven't received a follow-up response.

So far I have been unable to recreate this issue, I have entered several transactions using "Deposit" in the action field and edited this filed to be blank and have been able to sync to cloud without the changes reverting.

If you haven't done so already, I would start by resetting the cloud.* Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
* Click Reset your cloud data.

Please let us know if the issue persists after completing these steps.

-Quicken Tyka