Missing data when uploading from Bank of America

ATM, automatic debits, and checking transactions are not present when I download from Bank of America. However, they appear online on my bank statement.
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  • Pls_Help_Dave
    Pls_Help_Dave Member
    Try downloading just the BoA transactions. I noticed the same for me today, and when I just D/L the banks transactions they appeared.
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @arefensterwal,

    Can you open the "One Step Update Summary" > then click on the "1 account updated" hyperlink and tell us what it says? 

    Specifically what is the date on the last line - which should say "X account updated" (where X is the number of BOA accounts you have)

    Thanks,
    Frankx


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  • artfensterwal
    artfensterwal Member ✭✭
    Where do I find "One Step Update Summary"?
  • artfensterwal
    artfensterwal Member ✭✭
    > @Pls_Help_Dave said:
    > Try downloading just the BoA transactions. I noticed the same for me today, and when I just D/L the banks transactions they appeared.

    That is all I have to download. ie, BofA is the only account I have linked to Quicken
  • Quicken_Tyka
    Quicken_Tyka Alumni mod
    Hello @artfensterwal

    Thank you for providing additional details, although I apologize that you haven't received a follow- up response.

    The account summary window on Mac can be located by going to the Menu bar up at the top and choosing Window > Account Status.

    Do you see any error messages listed here when doing so?

    Please let us know!

    -Quicken Tyka

    ~~~***~~~
  • artfensterwal
    artfensterwal Member ✭✭
    Tyka,
    There were no error messages. I then downloaded data from Bank of America, and checked the bank's register of what I had just downloaded against the newly imported data in Quicken. This confirmed that one of the monthly recurring debit transactions of which I have been addressing was, in fact, not downloaded. The "Connection Status" says "Last Update" as the current time, and "Last connection successful, 9 new transactions downloaded".
    Thanks,
    Art
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