Quicken Deluxe not properly syncing with Cloud, where to send error log?

ahk-phd
ahk-phd Quicken Windows Other Member ✭✭
edited May 2020 in Errors and Troubleshooting (Quicken on the Web)
My Quicken Deluxe 2020 R26.21 Build 27.1.26.21 has ceased to properly sync with Quicken Cloud. I have an error report generated but am not sure where to send it.

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Answers

  • ahk-phd
    ahk-phd Quicken Windows Other Member ✭✭
    It's been a few weeks, there are a variety of error messages and a long list of accounts that failed to syn and an error Log report. The last time I tried to reset, it got even worse.

    I have a QuickenSynLog error file, if that will help. I will try to reset the Cloud data
  • ahk-phd
    ahk-phd Quicken Windows Other Member ✭✭
    That worked. Thanks
  • meganemazz
    meganemazz Quicken Windows Subscription Member ✭✭
    I am having the same problem. I have reset my cloud data multiple times and my receipts are not showing up on my desktop app, then when I sync it with the receipts on the mobile and then re-sync my desktop app the receipts disappear! It is getting ridiculous!
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    meganemazz said:
    I am having the same problem. I have reset my cloud data multiple times and my receipts are not showing up on my desktop app, then when I sync it with the receipts on the mobile and then re-sync my desktop app the receipts disappear! It is getting ridiculous!

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

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  • jvkfamily
    jvkfamily Quicken Canada Subscription Member ✭✭
    Hi, I am currently on the phone with a nice agent with the same problem. He is trying to escalate the issue but it doesn't seem like Quicken has a procedure to easily escalate a ticket. Quicken on the Web has the correct information with pictures of my receipts but I can't get this to sync to my desktop (Version R25.22 - the most up to date version). If I reset cloud data, I will lose the pictures of my receipts that I have in the cloud. I have thrown these receipts out so I do not want to lose them.
  • ahk-phd
    ahk-phd Quicken Windows Other Member ✭✭
    How about downloading those receipt pictures to your computer from the cloud and then trying?
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