CC 503 Error

My credit union is the only one of my One Step Updates that gives me problems. I get a CC 503 error saying the CU claims the password is incorrect and to change it and retry. I assure you that it IS correct. I am able to go to their website and download transactions into Quicken, but it is frustrating because it used to work.

Best Answer


  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Please do TOOLS, Account list and tell us what's in the "Transactions Download' column for this account.
    If it indicates "Express Web connect" (Including "YES (Improve Connection)", then certain special characters are prohibited in both the account name and the password.
    SO, do you use any special characters in those fields?  If so, which?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • mjpbtm
    mjpbtm Member
    "YES (Improve Connection)"
    I use * and !
  • mjpbtm
    mjpbtm Member
    All of the above is true. East Traverse Catholic CU changed it's name last year to Traverse Catholic CU. redirects to and upon sign-in redirects to When trying to connect with Quicken subscription, I get a CC-503 or a CC-509. I removed all special characters, rebooted and waited overnight, and still have the same problem.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can be found at this website.
    • To start Chat or see the support phone number, your browser must allow popup windows from
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at  (US) or (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

This discussion has been closed.