If Quicken won't download my accounts no matter if I choose all or one, what good is it?

DOBW

Now on R26.21 My old software expired, I bought the new one. Try to make it work for a week, I run and the accounts contact spin and receiving spin / then spin forever. Let them sit overnight and still spinning. Chase says COMPLETE. But BoA is still receiving in the morning and nothing ever from Cap One. I have to use Windows 10 TASK MANAGER to stop the program. I have attempted REFRESH ACCOUNTS thru Online Center. I attempted using just Chase to run It says eventually COMPLETE but just sits there and won't load what it found.

This now Q is broken

DOBW

What might I be doing wrong with this new Q?

NotACPA

Please do TOOLS, Account List.  What does it say in both the "Financial Institution"  and "Transactions Download" columns for these 2 FIs?

[EDIT] BTW, this is a bulletin board type forum ...  not a chat session.  You're supposed to post a question, and then wait until someone comes along who can answer your question or request more info.  So, your reply to your own message wasn't needed. [/EDIT]

DOBW

Thank for answering a noob noob.
I apologize, first attempt. Now that support cost 50 bucks is something I find out after buying a new Q.

BRB.
- Yes (Improve connection) is offered in Chase and BankOfAmerica-All Other States. Hmm, I don't recall see all other states before.

- Yes (Express Web Connect+) is selected in black for Cap One

DOBW

Ah, I'd best find chat or something. SORRY ALL Off I go

UKR

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can be found at this website.
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• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
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NotACPA

Extending @UKR's reply ...  if you're being asked for $50 for support of a current product, you've NOT contacted Q Support but rather a SCAM/SPAM site.