If Quicken won't download my accounts no matter if I choose all or one, what good is it?

DOBW
DOBW Member
Now on R26.21 My old software expired, I bought the new one. Try to make it work for a week, I run and the accounts contact spin and receiving spin / then spin forever. Let them sit overnight and still spinning. Chase says COMPLETE. But BoA is still receiving in the morning and nothing ever from Cap One. I have to use Windows 10 TASK MANAGER to stop the program. I have attempted REFRESH ACCOUNTS thru Online Center. I attempted using just Chase to run It says eventually COMPLETE but just sits there and won't load what it found.

This now Q is broken

Comments

  • DOBW
    DOBW Member
    What might I be doing wrong with this new Q?
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    edited May 2020
    Please do TOOLS, Account List.  What does it say in both the "Financial Institution"  and "Transactions Download" columns for these 2 FIs?
    [EDIT] BTW, this is a bulletin board type forum ...  not a chat session.  You're supposed to post a question, and then wait until someone comes along who can answer your question or request more info.  So, your reply to your own message wasn't needed. [/EDIT]
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • DOBW
    DOBW Member
    Thank for answering a noob noob.
    I apologize, first attempt. Now that support cost 50 bucks is something I find out after buying a new Q.

    BRB.
    - Yes (Improve connection) is offered in Chase and BankOfAmerica-All Other States. Hmm, I don't recall see all other states before.

    - Yes (Express Web Connect+) is selected in black for Cap One
  • DOBW
    DOBW Member
    Ah, I'd best find chat or something. SORRY ALL Off I go
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can be found at this website.
    • To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    Extending @UKR's reply ...  if you're being asked for $50 for support of a current product, you've NOT contacted Q Support but rather a SCAM/SPAM site.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
This discussion has been closed.