Ghost Transactions when Reconciling a Bank Account

I have a bizzare problem when trying to reconcile a bank account. The number of debits doesn't agree with the number of items checked. For example, it will say that I have 26 debits when I actually have 27 transactions checked off. If I uncheck all of the items, I end up with -1 debits. I've worked with the help desk people and allowed them to see what was happening on my PC but the problem occured again this month. Given that I have a subscription to Quicken, I would assume that any bug fixes would be applied automatically. So far, nothing has fixed this problem.

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Answers

  • cfohara
    cfohara Member ✭✭
    Did as you requested. We'll have to wait until next month to see if I have any problems reconciling the account. Here's what the log said after the Validate:
    QDF:
    Validating your data.
    No errors.


    QEL:
    No read errors.

    QEL:Removed 724 qel records for payments not in register

    [Tue May 12 08:29:45 2020]
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @cfohara

    It sounds like the reconcile ended up working which is good. Definitely let us know if you're having the issue again next month and we'll see what we can try next!

    Thanks 

    Quicken Francisco
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