Quicken2020 converting Quicken2010 data freezes at the final conversion stage.

onjchan

Contacted Support and tried multiple alternatives including re-download and install program with Firewall downed. Base version is Quicken2010 H&B and targetting for Quicken2020 Deluxe upgrade. Data size close to 700MB. Strong desire to migrate data over. Any suggestion or recommendation are welcomed.

thecreator

Hi @onjchan ,

See this Quicken Article:  https://www.quicken.com/support/how-and-when-use-intermediate-version-convert-older-versions-quicken?priorityCode=1348800000

Instead of converting an open file, convert from a Restored Manual Backup.

And see this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

splasher

You should be converting to QW2013 (available at link above) prior to converting to subscription Quicken.

onjchan

Latest Update:
1) I have tried to install a copy of Q2013 and convert my Q2010 data. Program crashed during conversion.
2) Followed the steps to clean up my computer, download and reinstall Q2020. I am now able to see the Q2020 initial screen. In compare to the first time install, program went straight to conversion and crashed then.
3) Run and validate another copy of Q2010 data; program crashed again at the last phase of conversion.
4) Restore a Q2010 backup file. Program successfully restored; however, it again crashed at the last phase of conversion.
5) Sent the BUGSPLAT report to Quickens. Awaiting for news.

Quicken_Tyka

Hello @onjchan

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and research this issue further.

Thank you,

-Quicken Tyka