Quicken2020 converting Quicken2010 data freezes at the final conversion stage.
onjchan
Member ✭
Contacted Support and tried multiple alternatives including re-download and install program with Firewall downed. Base version is Quicken2010 H&B and targetting for Quicken2020 Deluxe upgrade. Data size close to 700MB. Strong desire to migrate data over. Any suggestion or recommendation are welcomed.
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Hi @onjchan ,
See this Quicken Article: https://www.quicken.com/support/how-and-when-use-intermediate-version-convert-older-versions-quicken?priorityCode=1348800000
Instead of converting an open file, convert from a Restored Manual Backup.
And see this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions
thecreator - User of Quicken Subscription R33.24 USA & Quicken 2017 HBRP R20.6 USA
Windows 10 Pro 32 & 64-Bit Build 21390.1010
also Windows 10 Pro 64-Bit Build 19043.1052
Note: Holding Down the Shift Key or Ctrl Key produces Window with Quicken 2019 in the Title Bar when clicking About Quicken,
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=10 -
You should be converting to QW2013 (available at link above) prior to converting to subscription Quicken.
-splasher using Q since 1996 - Subscription - Win10
-also older versions as needed for testing
-Questions? Check out the Quicken Windows FAQ list0 -
Latest Update:
1) I have tried to install a copy of Q2013 and convert my Q2010 data. Program crashed during conversion.
2) Followed the steps to clean up my computer, download and reinstall Q2020. I am now able to see the Q2020 initial screen. In compare to the first time install, program went straight to conversion and crashed then.
3) Run and validate another copy of Q2010 data; program crashed again at the last phase of conversion.
4) Restore a Q2010 backup file. Program successfully restored; however, it again crashed at the last phase of conversion.
5) Sent the BUGSPLAT report to Quickens. Awaiting for news.0 -
Hello @onjchan
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
https://www.quicken.com/support#contact-support
Quicken Care has the tools to review and research this issue further.
Thank you,
-Quicken Tyka
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