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Quicken ID Sign-In Window Appears in Background when Entering Q Data File Password
Quicken Sarah
Administrator, Moderator mod
Hello All,
This post is being opened as a continuation of - https://community.quicken.com/discussion/7870721/quicken-r25-xx-opens-with-background-logon-screen-still-appears-after-being-posted-as-resolved
Due to the extreme length of the previous post, it has been closed to better assist Users who are continuing to experience this behavior.
Our Product/Development Teams have been investigating this behavior, but so far have been unable to reproduce the issue in-house and suspect this may be caused by anti-virus/anti-malware software.
For Users who are continuing to experience this behavior, please add a comment to this thread providing the following information:
This post is being opened as a continuation of - https://community.quicken.com/discussion/7870721/quicken-r25-xx-opens-with-background-logon-screen-still-appears-after-being-posted-as-resolved
Due to the extreme length of the previous post, it has been closed to better assist Users who are continuing to experience this behavior.
Our Product/Development Teams have been investigating this behavior, but so far have been unable to reproduce the issue in-house and suspect this may be caused by anti-virus/anti-malware software.
For Users who are continuing to experience this behavior, please add a comment to this thread providing the following information:
- Windows OS Version
- Quicken Product and Release Version (Help > About Quicken)
- What anti-virus and/or anti-malware software do you use?
- If the anti-virus/anti-malware software is temporarily paused or stopped, does the Quicken ID sign-in screen still appear in the background?
- If the computer is booted into Safe Mode w/Networking, does the Quicken ID sign-in screen still appear in the background?
- If you haven't already, please "whitelist" the following files/folders in the anti-virus/anti-malware software:
C:\Program Files (x86)\Quicken
C:\ProgramData\Quicken
C:\Users\*username\AppData\Roaming\Quicken
Once whitelisted, please try once again to open Quicken and let us know if the Quicken ID sign-in screen still appears in the background.
Thank you,
Sarah
C:\Users\*username\AppData\Roaming\Quicken
Once whitelisted, please try once again to open Quicken and let us know if the Quicken ID sign-in screen still appears in the background.
Thank you,
Sarah
2
This discussion has been closed.
Comments
A comment: One morning recently I ran Quicken deluxe 2017 updated my data and closed it, no logon screen appeared anytime using 2017. A few hours later I updated from the paid 3 year 2017 subscription to the 1 year (same price as 3 year) 2020 subscription following all the directions given by Quicken and voila, got a logon screen that has persisted ever since. Using the same anti-virus software.
I will try as time permits to help the Quicken product/development team by providing the above information. I am sorry they are not able to solve the problem. It appears to me to be with the 2020 1 year subscription product since it did not appear with the 3 year 2017 product, just in the space of a few hours.
Thank you for the update and the information.
Using Malwarebytes and Windows Defender. Folder exclusions added to both.
Still seeing the ID sign-in screen even with both virus blockers off. Like Divemaster I started seeing this after the 25 update was installed.
Qwin R26.17 -
NO other anti-virus - NO other added software - NO other changes that caused this
NO Ransomware - NO Controlled Folder Access -
What about the comments that this only happens to Quicken that was installed with a "retail activation key" vs the direct download from the Quicken website...
- Windows OS Version
+ Windows 10 Pro 10.0.18362 Build 18362- Quicken Product and Release Version (Help > About Quicken)
+ Deluxe 2020 R26.23 Build 27.1.26.3- What anti-virus and/or anti-malware software do you use?
+ Windows Defender- If
the anti-virus/anti-malware software is temporarily paused or stopped,
does the Quicken ID sign-in screen still appear in the background?
+ Real-time protection disabled. Quicken still displays the problem screen.- If the computer is booted into Safe Mode w/Networking, does the Quicken ID sign-in screen still appear in the background?
+ Will need to report back on this when I can try it.C:\Users\*username\AppData\Roaming\Quicken
+ Please explain why "whitelisting" for Windows Defender scan makes a difference if there is no change when Realtime protection is turned off and the problem still displays.
Is Quicken support recommending that I run Quicken without anti-virus protection?
I spent almost 4 hours two separate times with tech support having me try everything including re-installing Windows 10 and re-installing Quicken 2020 4 times. They sent numerous log files each time to the Development team and as of today the issue still exists. I think Sarah is just giving us a canned answer just to appease us. You would think the Developers would know and deal with the majority of the anti=virus/anti malware software that is out there. Oh Well !!!!!
Then I created a test datafile without a password. Once Quicken was directed to start by opening the test datafile, it would open it without showing the login screen. However, once I added a password to the test datafile, the login screen would display upon trying to open the file.
At first, I thought the login screen would not display,but if I waited long enough (about 10 seconds), it eventually displayed. I tend to not wait for the login screen to display, but type in my datafile password as soon as the password prompt popup displays. Often, the login screen doesn't even display if the password is entered promptly.
I'll put up with the annoyance until someone at Quicken fixes their software.
Longer shot- restrictive router setting preventing a reply to some form of non-standard call to a Quicken server.
Adding- FYI, Looked at logs to see what server contacts are made upon software launch for a working installation. Maybe compare to a non-working install; I should note I'm running a beta so,?-
Cloud Sync Log-
Quicken Cloud Services Log-
> Thanks for trying guys. Just so you know I never intended for anyone to stop using their data file with all their information in it, it was just a troubleshooting idea to try to isolate the problem. If it had been the data file then that might have given the developers more information on how to fix it. Too bad it wasn't.
> @Rich L You say that they had you reinstall Windows 10 was that a fresh install or was it an install where you kept all your programs and settings?
I tried creating a new, empty data file. With no password it goes right in and you don't see the Welcome screen. As soon as you add a password you get the screen. Something broken there where it wants to handshake with Quicken.com.
Wondering out loud if a QCleanUI with folder deletions prior to performing a Windows uninstall of Quicken to clear out old registry entries might be in order. Unless of course someone who has a clean 100% fresh Windows re-install reports the problem still exists.
Then it would have to be the file. In which case I would suggest a super-validate after removing the password, because it rebuilds the file header. But a brand new file exhibiting the behavior almost rules out the file.
Process id : 3324 Thread id : 5556 : Time 14:54:13 : DbC PreconditionViolation 'pDB != 0 && resourceType < GetNumResourceTypes() && pResource != 0 && !IsResourceVariableSize(resourceType) && pRsrcSpec != 0' in QDBGetResource (qdb.c @ line # 1746.)
With respect to a clean Quicken install. Neither Windows nor QCleanUI remove all files and folders associated with the Quicken installation. The Quicken folder and a file remains in Programs(x86);also in User Roaming folder the Quicken sub-folder remains.
I concur. There is Quicken state preserved within the hidden \ProgramData\Quicken and users AppData\Roaming\Quicken folders that may need to be (re)moved after QcleanUI.
Otherwise, my WAG (which I don''t see in this thread) is to reset the Quicken ID associated with the data file or, perhaps all the Internet Options TLS settings are not checked or SSL is checked.
Premier on Windows 10
Windows 10 Pro 32 & 64-Bit Build 21296.1000
also Windows 10 Pro 64-Bit Build 19042.746
Note: Product What's New in Quicken is grayed out.. Also Year is stuck on 2020 and Copyright Date is stuck 2018 in About Quicken.
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1
I cannot comment on prior subscription versions since I recently upgraded from v2017 to v2020 subscription R26.21. Disabling Firewall, AV, AM, White-listing, etc. and "CLEAN Uninstall using the instructions plus cleaning Win registry" made no difference, nor did another router as someone suggested.
Also Installed on an older PC (for testing purposes only) that NEVER EVER had any Intuit or Quicken product on it, then created a brand new blank datafile and still experienced the issue:
- Very infrequent without datafile password
- Frequent with datafile password
My WAGs:
- It appears that the authentication server is timing out, especially when waiting for the datafile password to be entered
- There is something wrong with my QID as @Sherlock suggested, but if so it does not explain why for some users it started after a patch update
- 9 out of 10 times I open the file to search for something, not update. So perhaps a future enhancement is to not authenticate the datafile upon opening, but rather upon invoking update/download and with some timer/counter - say every 7 days for example - which will reduce the load on their servers yet still catch expired licenses.
- I don't use Sync, Cloud, Mobile, Web, Bill Pay/Mgr, Tax
- Techie, Win10 Pro x64 20H2
Quicken Product and Release Version: Year 2020; Version R26.23; Build 27.1.26.23
What anti-virus and/or anti-malware software do you use? Norton 360
If the anti-virus/anti-malware software is temporarily paused or stopped, does the Quicken ID sign-in screen still appear in the background? Yes
If the computer is booted into Safe Mode w/Networking, does the Quicken ID sign-in screen still appear in the background? Yes
If you haven't already, please "whitelist" the following files/folders in the anti-virus/anti-malware software: White listing Quicken folders had no effect on sign-in background. Problem still there.
Problem started with updates after 27.1.24.14.
But, just enter Data File Password, and it goes directly to the Quicken file - no issues