What does 'Awaiting next bill' mean

What exactly does it mean when it says 'Awaiting next bill'. What about the previous bill that I already have? Isn't that the one that needs to be paid?
For example, it shows me my latest American Express bill, which was issued on 4/26. It's due on 5/21. So why is it saying 'Awaiting next bill'. It has the bill. Why can't it figure out from that how much has to be paid?

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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    What it basically means is that they are "scrapping" the "biller's" website for the bill information and have come up with nothing.  Note they don't scan for "previous" bills.

    From what I have seen it depends on the "biller's" website is laid out whether the "current bill" can be picked up "after it is posted".  In other words if you have the biller setup and then the bill is posted it "mostly works" right to pick up the bill at that time. But for some sites, if you setup for the bill after the bill is presented it will not pick it up until the next bill.

    Also this status can mean just like it says.  Say you have a bill and just paid it.  Then of course they are waiting for the next bill to be posted.

    As for any of the past bills the only time any thing like that will show up is if the biller also provides a PDF statement that this service can pick it up.  But even there mostly it doesn't get past history from most of the sites I have seen, it isn't collects the past statements as they are posted.
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  • PeterK
    PeterK Member ✭✭
    But my point is that it *already* has the previous bill. Why isn't it using that PDF file it already has to get the statement balance and amount due?
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    "Reading" a PDF is an extremely hard thing to do.  There is zero chance that anyone would setup a bill system that gets its information from a PDF.
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    P.S. they have a hard enough time (as in not 100% reliable) time just trying to read the billing information off of the non standardized web pages.
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  • PeterK
    PeterK Member ✭✭
    So by design, this new system is not as accurate, and will never be as accurate, as the old system?
    Hard to believe that they scrape the pages. Every biller's site is going to look totally different.
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