Community Homepage
Discussions
Categories
Quicken for Mac
Quicken Lifehub
Quicken Mobile
Quicken on the Web
Quicken for Windows
Support
Quicken Classic
Quicken Simplifi
Getting Started
Community Training FAQs
Using and Improving the Community
Connect and Engage
Announcements & Alerts
Announcements
Alerts, Online Banking & Known Product Issues
Product Ideas
Beta
Home
Quicken Classic for Windows
Errors and Troubleshooting (Windows)
I've been getting CC-506 errors from my bank, First Financial Bank, since March. Any help?
Larry68
In March my bank transactions stopped downloading. It connects, sends request, waits and fails. I have reset, reactivated, etc. When reactivation I get as far as verifying my account number (and seeing a correct current balance from online, then I get "Connectivity Problems." Problem arose in mid March on Quicken 2017. I have updated to 2020 and have current build. My bank reports no problems with other customers who are Quicken users.
Find more posts tagged with
Accepted answers
Larry68
Telephone support showed me how to disable the account, then reconnect to the bank and relink my data file to the account. 20 minutes, very thorough and friendly. Whoever manages these threads, please close this ticket.
All comments
Larry68
Telephone support showed me how to disable the account, then reconnect to the bank and relink my data file to the account. 20 minutes, very thorough and friendly. Whoever manages these threads, please close this ticket.
Quicken_Julio
Hi
@Larry68
,
Thanks for taking the time to post to our Community.
The CC-506 error means
Quicken is unable to identify the account in Quicken to which your downloaded information belongs.
How many accounts do you have with FFB? When you deactivated, did you deactivate and reactivate
all
accounts at the same time? Do receive a specific error code when trying to reconnect with the bank?
I would suggest deleting the Financial Institution name and Account Number in the Account Details.
Tools
>
Account List
> account
Edit
> under
General
tab, delete
the
Financial Institution
name and
Account Number
. Repeat these steps for all accounts associated with FFB.
Attempt to connect with the bank again.
If you have tried all of these options, I would suggest contacting
Quicken Support
because there may be additional steps a representative may need to take in order to troubleshoot the issue.
Quick Links
All Categories
Recent Posts
Activity
Unanswered
Best Of
