Cannot use Portfolio Performance, X-Ray, or Allocation features in Quicken subscription

HugoHobbes1

I've used Quicken for a couple of decades and liked the options to review my portfolio with the Performance, X-Ray, and Allocation views. Now I can access only the Portfolio list of assets view. If I try to use any of the other views, Quicken crashes. Any suggestions?

NotACPA

Which Q product are you running and what BUILD of that product?  Do HELP, About Quicken for that info ... and if it's there, what's your "Valid Thru" date?

HugoHobbes1

Got the following:
Year: 2020
Version: R26.23
Build: 27.1.26.23
Valid thru: Nov 24, 2020

HugoHobbes1

Forgot to add product: Quicken for Windows, subscription

NotACPA

Still need specific product.  "Starter Edition", Deluxe, Premier, Home & Business.

HugoHobbes1

Premier edition

GeoffG

I would suggest running a file validate to rule out any data corruption. If that does not resolve the crashing issue, reinstall using the mondo patch.

Update and Mondo Patch: 2018/2019 Release of Quicken for Windows (Subscription Product)

HugoHobbes1

Have looked online, not able to find out how to run a file validate. Does a reinstall risk losing my data?

NotACPA

FILE, File Operations, Validate and Repair.  Be sure to check "Validate File" before you click OK.

No, you don't risk losing data ... but you can always take a backup beforehand just in case.

HugoHobbes1

No Luck. I hit "Validate File" ran "file Validate and Repair". It took a long time then the green progress bar stopped and would go no further when "validating stock splits".
I then downloaded the Mondo patch and got Error Message: Patch Error: Unable to check for updates, the server file failed to load.
Followed instructions to create a new administrator on Windows.
Signed in as new Administrator and downloaded the patch. It would not give me the Save As option, only the Open option; so I went to downloads and found a download, but not QWCA##.#.#.#MPatch. I opened the one there and all it would do is download the latest update, which I already have. In the new Adminstator window, Quicken wanted me to start from scratch like a new Quicken user, which was of no use to me.
Went back to my original administrator window and opened Quicken, but the problem remained the same.
Looks like I'm going to have to live without the Investment analysis part of Quicken, which is a big feature for me.
Thanks for your help

Chris_QPW

HugoHobbes1 said:

so I went to downloads and found a download, but not QWCA##.#.#.#MPatch. I

QWCA*  is a patch for Quicken Windows Canadian.  Are you using Quicken Windows Canadian?

If so that would explain why you don't have X-Ray or the the Allocation view.  These are both US only features.

If you are using the US version then you should be downloading the patch for the US version.