H-D Visa US Bank changes

Paul Schubert

The Harley Davidson Card issued by US Bank now has its own Web site/landing page- removed from the US bank Web site. { https://creditcard.usbank.com/onlineCard/login.do?loc=8924&theme=hdv } One step update now longer functions since this change that went into effect 17 May.
Will this be added to the Simple Setup bank list soon?

Quicken_Tyka

Hello all,

Thank you for taking the time to visit the Community to post your issue. I wanted to clarify and provide additional details to ensure that the correct steps to get this issue resolved are taken.

If Quicken is displaying an incorrect Homepage URL, the financial institution will need to report this URL change to the Quicken financial services provider through their account manager.

This is the only method, as the financial institution can confirm that the URL in Quicken is truly incorrect and not just experiencing temporary difficulties. 

https://www.quicken.com/support/quicken-uses-incorrect-url-online-banking

The financial institution will need to contacted to have this issue reported. This may require asking for higher support or to speak to a supervisor when contacting US Bank. 

Thank you,

-Quicken Tyka

NotACPA

You need to contact Q Support so that they can contact US Bank about this. https://www.quicken.com/support#contact-support

Q/Intuit can ONLY accept instructions from the bank/card/etc about correcting this.

Paul Schubert

I di. They suggest I take it up with US bank to initiate the correction with Quicken....ironically the same bank that issues the Quicken Card.
Not the response I was hoping for.

NotACPA

What do you believe that the new URL should be?

I followed the link in your original message and found what appears to be the H-D Visa login page FOR HUMANS.

That's not necessarily the login page for Q.

Paul Schubert

Correct. Its the landing page for account holders which I provided to demonstrate the redirect from the former primary US Bank site.
Point is, the capability for me to perform one-step updates has been broken with the change. I hope it to be addressed by Q and the Bank, soon.

Jeff Skelton

SAME PROBLEM

Jeff Skelton

Contacted us bank. they said when harley changed their site it was causing problems. I asked them to contact quicken and let them know about the change and problem with one step update. Contacted Quicken support ZERO HELP

NotACPA

But, BUT, BUT, the link that you provided is ALSO to a usbank site.  I've highlighted the URL in your original thread to show that.

NotACPA

This looks, to me, like it's ENTIRELY a US Bank problem.  In that they changed the URL and didn't notify Q/Intuit in a timely manner so that Q/Intuit could make the corresponding change ... and now H-D Visa customers are bearing the brunt of that error.

Q/Intuit address these types of changes in the order received ...  so your request/change goes to the back of the line ... behind those changes that WERE received in a timely manner.

Jeff Skelton

The problem is that one step update can not get into us bank to download account information. you enter id, password, it responds with your secret question. you answer the question and it responds with wrong id or additional bank papers need to be completed.

Jeff Skelton

thanks for the response, it's more like a 50/50% hd visa-us bank. us bank is some what upset with h-d Visa for the big harley card change.

NotACPA

Jeff Skelton said:

 it's more like a 50/50% hd visa-us bank.

Harley-Davidson is NOT a bank ... therefore, by law, HD can NOT issue a credit card.

What you've got is known as a co-branded card (I have several, such as my Kroger MasterCard which is also issued by USB).

This credit card issue belongs SOLELY to USB.

Paul Schubert

The problem is Quickens.
US bank and its issued cards function as a bank and as a card.
Quicken is bookkeeping software that we are consumers of.
The obligation is theirs to keep the consumer of their product satisfied.

NotACPA

"The obligation is theirs to keep the consumer of their product satisfied."

Per the contract between USB and Q/Intuit, USB is expected to notify Q/Intuit in a timely manner of such changes.

USB didn't do that.

This is NOT Quicken's fault or responsibility.

Why aren't you castigating USB and Harley-Davidson for this?

Paul Schubert

Because my credit card works fine.

Gary Lemons

Just found out that US BAnk changed to h-dvisa.com. After an hour with Quicken support we couldn't get the account to Update. When calling US Bank I was told no one thought of it not working with Quicken One Step Update. The problem is with the bank and not with Quicken.

NotACPA

Here's another post on the same topic ... which clearly points the finger at USB.

And, your card has nothing to do with the website.

https://community.quicken.com/discussion/7876030/harley-davidson-visa#latest

Jeff Skelton

As long quicken and us bank know there is a problem with one step update connecting, maybe it will be corrected "someday" soon.

Quicken_Tyka

Hello all,

Thank you for taking the time to visit the Community to post your issue. I wanted to clarify and provide additional details to ensure that the correct steps to get this issue resolved are taken.

If Quicken is displaying an incorrect Homepage URL, the financial institution will need to report this URL change to the Quicken financial services provider through their account manager.

This is the only method, as the financial institution can confirm that the URL in Quicken is truly incorrect and not just experiencing temporary difficulties. 

https://www.quicken.com/support/quicken-uses-incorrect-url-online-banking

The financial institution will need to contacted to have this issue reported. This may require asking for higher support or to speak to a supervisor when contacting US Bank. 

Thank you,

-Quicken Tyka

Jeff Skelton

I don't know what quicken is displaying or what the URL is or should be. All I know is that "one step update" through US Bank (in quicken one step update) will NOT COMPLETE, nor will "add account" thru one step update COMPLETE, after the Harley visa changed (thru us bank) on the 15th. Prior to that date everything worked. I informed US bank and I informed quicken support and the community as did Paul Schubert. Whose court is the ball in now?

Quicken_Tyka

Hello @Jeff Skelton

Thank you for the response Jeff and for providing additional details

Jeff Skelton said:

I don't know what quicken is displaying or what the URL is or should be. 

This is why US Bank must be notified and then contact Quicken directly to report the URL change. Only US Bank can confirm with Quicken the changes that need to be made.

As you have already contacted US Bank and reported the issue, there is nothing that can be done at this time.

However, this post will be here for other users to see and they have the details and then hopefully report the issue to US Bank to get traction on the issue.

Thank you,
-Quicken Tyka

Jeff Skelton

Just got off the phone on a conference call with us bank tech. support and Julio of quicken support. Julio stated that new URL or route will have to be given to quicken to access us bank thru one step update. Both reps stated (in so many words) it's above their pay grade and the higher ups will have to correct the situation. In the mean time no one step update or when it will be corrected

Paul Schubert

Jeff thanks for checking - till they correct the issue, downloading transactions is available. Better than nothing!

Martyn Wheeler

They seem to be under the impression that downloading transactions is acceptable. It is not. Please everyone, do like I did and inform them that rebranding the card to turn into a backyard financial institution is going to lose them business.

(edited language)

Martyn Wheeler

(apologies for the language, thanks for the edit)
So, if US Bank fixes this and (as is likely) doesn't tell its customers, would this just start working again in Quicken, or are there steps we would need to take on our end to realign it with the new access link?

Quicken_Tyka

Hello @Martyn Wheeler

Thank you for the response and I appreciate the question.

The response may vary, if the account is still connected for transaction download it's possible that the connection would just resume.

The account may also return a different error, or require that the account be reset to continue the download.

I hope this helps!

-Quicken Tyka

Martyn Wheeler

For what it's worth, I'm continuing to pester them:

"It's really quite simple. This is not a problem on my end. U.S. Bank needs to talk to Quicken and update them with the new URL and login procedure since the rebranding to H-D Visa. I'm still not using this card until you fix it."

I'm not expecting this to work, but you never know...

gjackson

Thank you for the help, hopefully they fix it soon!!