Error in One Credit Card Account

pgabor99

:( There is an error in one of my credit card account. Charges are treated as if they are payments and decrease the balance, while payment and credits increase the balance. I have other credit card accounts which do not have this problem. Has anyone seen this? It started happening when I changed to the subscription Quicken account.

Sherlock

If you haven’t already, you may want to verify the register is sorted appropriately and there aren’t any unexpected filters being applied:  open the register, select the Date column header (you want the small triangle to right of Date to point up) and Reset.

Charges subtract from the balance.  If the balance is positive, charges appear to reduce the balance and payments and credits appear to increase the balance.  Note: A positive balance in a credit card account may occur for a number valid reasons.

Sherlock

If you haven’t already, you may want to verify the register is sorted appropriately and there aren’t any unexpected filters being applied:  open the register, select the Date column header (you want the small triangle to right of Date to point up) and Reset.

Charges subtract from the balance.  If the balance is positive, charges appear to reduce the balance and payments and credits appear to increase the balance.  Note: A positive balance in a credit card account may occur for a number valid reasons.