Cloud Sync Error

cmccurdy777

I am receiving a Cloud Sync Error every time I try to update or sync my data to the cloud. There is one transaction that is tagged as an "illegal operation". I can't find anything wrong with the transaction. It is synced with my bank and there is no problem there, so not sure what to do or how to resolve this.

Quicken_Julio

Hi @cmccurdy777,

Thanks for taking the time to post to our Community.

You can try resetting your Cloud Data by going to Edit > Preferences > Mobile & Web

You should see these options towards the bottom of the window:



Click Reset your cloud data.

Make sure the "No, just reset my Cloud data" option is checked on the next window:


Lastly, type "yes" into the box provided.

This will allow you to start with a fresh copy of your existing data without losing any information.

Please feel free to respond to this thread with any additional questions or concerns.

Quicken_Julio

Hi @cmccurdy777,

Thanks for taking the time to post to our Community.

You can try resetting your Cloud Data by going to Edit > Preferences > Mobile & Web

You should see these options towards the bottom of the window:



Click Reset your cloud data.

Make sure the "No, just reset my Cloud data" option is checked on the next window:


Lastly, type "yes" into the box provided.

This will allow you to start with a fresh copy of your existing data without losing any information.

Please feel free to respond to this thread with any additional questions or concerns.

cmccurdy777

Thank you! That solved the problem. No more error message. I appreciate your help.