Cloud Sync Error

Question

I am receiving a Cloud Sync Error every time I try to update or sync my data to the cloud.  There is one transaction that is tagged as an "illegal operation".  I can't find anything wrong with the transaction.  It is synced with my bank and there is no problem there, so not sure what to do or how to resolve this.

Quicken_Julio · Accepted Answer

Hi @cmccurdy777,

Thanks for taking the time to post to our Community.

You can try resetting your Cloud Data by going to Edit > Preferences > Mobile & Web

You should see these options towards the bottom of the window:

Click Reset your cloud data.

Make sure the "No, just reset my Cloud data" option is checked on the next window:

Lastly, type "yes" into the box provided.

This will allow you to start with a fresh copy of your existing data without losing any information.

Please feel free to respond to this thread with any
additional questions or concerns.