I get error code 1638 when I try to download Quicken, Or it say I don't have the system requirements

Beejam77

I have tried to download Quicken 2020 as this is where my checkbook and accounts are. When I try, if it tries 2020 it gives me error code 1638. Sometimes it will say it is downloading 2019 and says if I have Window Vista. Windows 7 or Windows 8 to follow the instructions. I am running Windows 10. I have talked to the people at Quicken 2 or 3 times and they can't help me. Please can some computer person tell me how to fix this so I can get my information back.

UKR

Download the Q 2020 installation file again, but this time save it to disk (typically it goes into the Downloads folder), then follow these instructions:
https://www.quicken.com/support/installation-error-cannot-be-completed-because-your-system-does-not-meet-minimum

Beejam77

How do I save it to disk? It automatically go in the download folder?

GeoffG

The Downloads folder is where you want the installer app to go. From Windows File Explorer (This PC) navigate to that folder and double click the Q logo to launch the installer.

UKR

Beejam77 said:

How do I save it to disk? It automatically go in the download folder?

That depends on the browser which you use and its settings.
When you start a download, the browser should prompt you to save or run when download is complete.

Beejam77

Are you saying to copy the program to a CD? or just add it to C:

Beejam77

Help somebody. I am so frustrated.

Ps56k2

Your browser has the capability to download files...

It has a setting/option - how to handle these downloads -
prompt for where,
or just automatically download them into your "download" folder on your hard disk.

After the download completes -
just click on the downloaded file to begin the install of Quicken

Beejam77

Every time I download it I get the 1638 error code. PLEASE somebody help me as It will not download.

Beejam77

It will not run with this error code. It won't even open the application.

Quicken Diana

Hello Beejam77

Thank you for reaching out in the Community, though I am sorry that you are experiencing this issue with the software download. I see that you are questioning how to save the program installer to the disk as per UKR, but first, were you able to follow the instructions that UKR posted via THIS LINK?

To save the installer to the disk, if you wish to do so, find the program installer in your downloads folder, right click, choose COPY from the menu provided. Now open File Explorer (if it isn’t already open) look to the left portion of the window, find and click on the C Drive. (This may be labeled WINDOWS C or possibly OS: C) Once you have clicked on the C Drive, move to the right side of the window, right click the mouse and choose PASTE.

At this point follow the directions from THIS LINK.

Please post if there are further issues so that we may further assist.

Thank you

-          Quicken Diana

Beejam77

I've tried everything anyone has suggested and it still will not install. Is there any way to get my information from there so I can create it in another program?

jl747

After doing a Search I saw where someone had a problem with an Intuit product and they mentioned MS Visual as a possible problem.

https://proconnect.intuit.com/community/proseries-discussions/discussion/can-someone-help-me-with-error-code-1638/00/38402

You can try to repair or reinstall MS Visual C++ (Visual Studio 2015, 2017 and 2019)

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Just make sure you download the right one(s) and also remember where you saved to download.

After installing or repairing try reinstalling Quicken.

Just a suggestion

No guaranties

Note my Windows 10 Pro 2004 64 bit

shows both having the x86 and x64 installed.

You might want to check your out too.

Settings - Apps

Quicken Diana

Beejam77

I am sorry for the delayed response. Have you been able to install the Quicken software? If not, I would like to suggest calling SUPPORT so that we can go through the process with you, identifying and solving any issues that arise. This may be the best way to resolve this error.

Thank you

-          Quicken Diana

Beejam77

I finally had to buy a Quicken setup disc. It loaded so I am in good shape now. Thanks everyone for trying to help me.