I just updated to R25.24 and I now have only accounts & balances, no transactions showing?

I just updated to R25.24 and I now have only accounts & balances, no transactions showing? I also am not able to restore from my backup.

Comments

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @David,

    Can you give us some additional info that will let us consider exactly where you are and what may have happened??

    Please first tell us if you are a windows user (or Mac) and the version of the operating system software you are using.

    When you say "I now have only accounts & balances, no transactions showing" do you mean that all transactions in all of your accounts are now gone???? Or is it something else?  Also, sounds like you tried to restore a backup - what error message are you getting when you tried to restore the backup?

    And finally - were you having any issues with your Quicken file prior to the software update?  If so, please describe.

    Thanks.

    Frankx


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                                             - - - - Quicken User since 1984 - - - 
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  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    @David, are you running Q Canada?  Because the current Build of Q US is 26.23
    Also,  WHY can you not restore from a backup?  What happens?  What error code or message?
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • I just did the recommended update, when I check for updates it says I am OK.
    When I try and restore from backup, nothing happens, it just sits there.
  • Everything was working fine before I did the update.
    I'm using Windows 10.
    All transactions are gone, each account has a balance but no transactions.
    When I try and restore from the backup I did just before the update, nothing happens, no error message, nothing.
    Everything was working perfectly before the update.
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    To check your current build, do HELP, About Quicken.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Build 27.1.25.24
  • Weird, suddenly some accounts have transactions, while others still have none.
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    thecreator - User of Quicken Subscription R33.24  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21390.1010
    also            Windows 10 Pro 64-Bit Build 19043.1052

    Note: Holding Down the Shift Key or Ctrl Key produces Window with Quicken 2019 in the Title Bar when clicking About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • thecreator
    thecreator SuperUser ✭✭✭✭✭

    Release R25.24 (Canada Versions, May 2020)

    Before you install this update, we recommend you perform a One Step Update to ensure that your data is synced to the cloud. You should also make a backup of your data file.

    • Improvement: Made improvements to the handling of CC-501 errors that occur when updating accounts.

    thecreator - User of Quicken Subscription R33.24  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21390.1010
    also            Windows 10 Pro 64-Bit Build 19043.1052

    Note: Holding Down the Shift Key or Ctrl Key produces Window with Quicken 2019 in the Title Bar when clicking About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

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