I just updated to R25.24 and I now have only accounts & balances, no transactions showing?
Comments
-
Hi @David,
Can you give us some additional info that will let us consider exactly where you are and what may have happened??
Please first tell us if you are a windows user (or Mac) and the version of the operating system software you are using.
When you say "I now have only accounts & balances, no transactions showing" do you mean that all transactions in all of your accounts are now gone???? Or is it something else? Also, sounds like you tried to restore a backup - what error message are you getting when you tried to restore the backup?
And finally - were you having any issues with your Quicken file prior to the software update? If so, please describe.
Thanks.
FrankxQuicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0 -
@David, are you running Q Canada? Because the current Build of Q US is 26.23Also, WHY can you not restore from a backup? What happens? What error code or message?
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
I just did the recommended update, when I check for updates it says I am OK.
When I try and restore from backup, nothing happens, it just sits there.0 -
Everything was working fine before I did the update.
I'm using Windows 10.
All transactions are gone, each account has a balance but no transactions.
When I try and restore from the backup I did just before the update, nothing happens, no error message, nothing.
Everything was working perfectly before the update.0 -
To check your current build, do HELP, About Quicken.
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Build 27.1.25.240
-
Weird, suddenly some accounts have transactions, while others still have none.1
-
Hi @David ,
Are you using the Canadian Version or USA Version of Quicken?
See this FAQ: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet
thecreator - User of Quicken Subscription R53.16 USA
Windows 10 Pro 32-Bit Build 19045.3693
Windows 10 Pro 64-Bit Build 19045.3754
0 -
Release R25.24 (Canada Versions, May 2020)
Before you install this update, we recommend you perform a One Step Update to ensure that your data is synced to the cloud. You should also make a backup of your data file.
- Improvement: Made improvements to the handling of CC-501 errors that occur when updating accounts.
thecreator - User of Quicken Subscription R53.16 USA
Windows 10 Pro 32-Bit Build 19045.3693
Windows 10 Pro 64-Bit Build 19045.3754
0 - Improvement: Made improvements to the handling of CC-501 errors that occur when updating accounts.
