Back-up process failing

Stephen Kimmel

All of a sudden when I backup my Quicken file from my PC to an external hard drive in Windows 10, the back-up process hangs up and I get a continues hour-glass on a blank screen. In order to get back to the Quicken data I must force close the Quicken program and re-start it. It appears the back-up has been completed ... at least the back-up file time stamp and file size change. Any suggestions on a fix here?

Stephen Kimmel

I tested the backup drive and it reads and writes other files (pdf, Excel) ok.

UKR

In addition to the backup (I assume this occurs when you exit from Quicken), does Quicken also sync to the cloud? I'm guessing that this sync process could be the problem. A full sync of your entire data file might take many minutes to complete.

Stephen Kimmel

Thanks. I did a cloud sync and this seems to have corrected the problem somehow.

P.S. - there is no cloud sync when backing up normally as far as I can tell ... sync normally take a lot longer.