Back-up process failing

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Stephen Kimmel
Stephen Kimmel Member ✭✭
in Errors and Troubleshooting (Windows)
All of a sudden when I backup my Quicken file from my PC to an external hard drive in Windows 10, the back-up process hangs up and I get a continues hour-glass on a blank screen. In order to get back to the Quicken data I must force close the Quicken program and re-start it. It appears the back-up has been completed ... at least the back-up file time stamp and file size change. Any suggestions on a fix here?

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  • Stephen Kimmel
    Stephen Kimmel Member ✭✭
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    I tested the backup drive and it reads and writes other files (pdf, Excel) ok.
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    In addition to the backup (I assume this occurs when you exit from Quicken), does Quicken also sync to the cloud? I'm guessing that this sync process could be the problem. A full sync of your entire data file might take many minutes to complete.
  • Stephen Kimmel
    Stephen Kimmel Member ✭✭
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    Thanks. I did a cloud sync and this seems to have corrected the problem somehow.

    P.S. - there is no cloud sync when backing up normally as far as I can tell ... sync normally take a lot longer.
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