Crashing on Updates

Quicken Premier 2020, R26.23, 27.1.26.23. Windows 1909, current through May updates.

Quicken is now crashing each time I try to do a One Step Update. It will update and process my financial institutions, but goes to high-CPU utilization when updating Online Services and eventually crashes after 5 minutes. I get the bugsplat thing and it closes. I've probably sent them two dozen reports tonight.

I removed all accounts from Web and Mobile, still crashes. Quicken on the web shows no data so it sync'd.

I can manually update each individual financial institution (e.g., credit cards) and they're fine. I can also update stock quotes. I've done both a Validate and a Super Validate, no errors found.

But as soon as I try to update Quicken accounts online the above happens. Can't get past it.

What info do you need to resolve?

Best Answer

Answers

  • Sherlock
    Sherlock Member ✭✭✭✭
    I suggest you restore a recent backup saved before Quicken crashed.  If the issue persists, I suggest you perform a clean uninstall, install, and update: https://www.quicken.com/support/using-qcleanui-uninstall-quicken
  • grega
    grega Member ✭✭✭
    Yeah, not viable. Worked great until a few days ago, loss of data subsequent unacceptable.
  • grega
    grega Member ✭✭✭
    How about a quick tip on configuring the One Step Update to *not* update Mobile&Web? We used to be able to select what is done during that process, but I can't find it any more.

    I don't use Mobile&Web (mobile doesn't work well, anyway) and I neither need it nor want it. If I can de-select that then as far as I'm concerned "problem solved".

    In the meantime I'll just update my other financial accounts one-by-one.
  • grega
    grega Member ✭✭✭
    I logged out of Quicken, logged back in. Now I'm getting the attached error that, if told to apply, never goes away.
  • grega
    grega Member ✭✭✭
    Voila! Resetting cloud data resolved it. Many thanks!
  • UKR
    UKR SuperUser ✭✭✭✭✭
    grega said:
    Voila! Resetting cloud data resolved it. Many thanks!

    Thanks for getting back to us with the resolution.
    Do be sure to create backups every time you close Quicken. Crashes can destroy a data file beyond the repair capabilities built into Quicken. One can never have enough backups, both Manual and Automatic, to fall back to if something bad happens.
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