Crashing on Updates

grega

Quicken Premier 2020, R26.23, 27.1.26.23. Windows 1909, current through May updates.

Quicken is now crashing each time I try to do a One Step Update. It will update and process my financial institutions, but goes to high-CPU utilization when updating Online Services and eventually crashes after 5 minutes. I get the bugsplat thing and it closes. I've probably sent them two dozen reports tonight.

I removed all accounts from Web and Mobile, still crashes. Quicken on the web shows no data so it sync'd.

I can manually update each individual financial institution (e.g., credit cards) and they're fine. I can also update stock quotes. I've done both a Validate and a Super Validate, no errors found.

But as soon as I try to update Quicken accounts online the above happens. Can't get past it.

What info do you need to resolve?

UKR

Please see these troubleshooting procedures:
https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

and https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions#latest

If that doesn't resolve the issue, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can be found at this website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Sherlock

I suggest you restore a recent backup saved before Quicken crashed.  If the issue persists, I suggest you perform a clean uninstall, install, and update: https://www.quicken.com/support/using-qcleanui-uninstall-quicken

grega

Yeah, not viable. Worked great until a few days ago, loss of data subsequent unacceptable.

grega

How about a quick tip on configuring the One Step Update to *not* update Mobile&Web? We used to be able to select what is done during that process, but I can't find it any more.

I don't use Mobile&Web (mobile doesn't work well, anyway) and I neither need it nor want it. If I can de-select that then as far as I'm concerned "problem solved".

In the meantime I'll just update my other financial accounts one-by-one.

grega

I logged out of Quicken, logged back in. Now I'm getting the attached error that, if told to apply, never goes away.

UKR

Please see these troubleshooting procedures:
https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

and https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions#latest

If that doesn't resolve the issue, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can be found at this website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

grega

Voila! Resetting cloud data resolved it. Many thanks!

UKR

grega said:

Voila! Resetting cloud data resolved it. Many thanks!

Thanks for getting back to us with the resolution.

Do be sure to create backups every time you close Quicken. Crashes can destroy a data file beyond the repair capabilities built into Quicken. One can never have enough backups, both Manual and Automatic, to fall back to if something bad happens.