Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken you are currently running.
Also, if you haven't done so already, please take a moment to review the steps and information available here.
The more information you can provide regarding this issue will help the Community to better understand and assist.