Quicken won't allow restore from external hard drive

PMMNLM

I went from Windows to MacBook Pro laptop. Got Quicken installed. I backed up from Windows. When I tried to restore to Quicken, I see the file, BUT it is greyed out so I cannot select it! Now what?

UKR

You don't restore a Q Windows backup file to the Mac. You need to convert it.

Please follow @jacobs advice about starting a new Mac file and then, from the Let's get started view, select the option to get started from a Q Windows file.

For more information please read https://www.quicken.com/support/converting-quicken-windows-quicken-mac-2016

PMMNLM

I backed up on and external hard drive.

jacobs

It's not clear from your description what file you're trying to use -- is it your Windows backup file? If so, launch Quicken Mac, select File > New if it doesn't open to the Let's Get Started screen, and select to Start from Quicken Windows File, then navigate to your Windows file. Quicken then proceed to import your data. Quicken Mac and Quicken Windows are fundamentally similar, but far from identical, so you will have some adjusting and re-learning ahead of you.

PMMNLM

Sorry for the confusion. I saved a backup file on my Windows laptop two days ago. I backed up on an external hard drive. I went to my MacBook. Opened quicken I now want to restore that last file I backed up. When I go to restore, I see and find the file, BUT, it will not allow me to "choose". The file is greyed out.

UKR

You don't restore a Q Windows backup file to the Mac. You need to convert it.

Please follow @jacobs advice about starting a new Mac file and then, from the Let's get started view, select the option to get started from a Q Windows file.

For more information please read https://www.quicken.com/support/converting-quicken-windows-quicken-mac-2016

PMMNLM

THANK YOU!

UKR

You're welcome.
Have you finished your conversion yet?
Please let us know if you run into any problems.