Problem with TD Ameritrade Accounts that started about two weeks ago...
rshearin
Member ✭✭✭
About two weeks ago, Quicken or TD Ameritrade developed a hiccup when it comes to daily account updates.
I spoke to Quicken about it. They backed up my Data, removed the TD Ameritrade accounts, and added them back. Then they restored the transactions and said that should take care of it.
What's happening is that the transactions and daily total balances are updating but when it comes to three columns (Day Gain/Loss, Price Day Change, and Price Day Change%) these columns all show zero. Even crazier, the positions that lost money show a red zero and the ones that gained show black zeroes.
The one exception to this was yesterday. I had sold STAAR surgical and bought Slack Technologies (WORK.) Of course, the transaction hadn't settled so STAAR was still showing as being in my Quicken account. Ironically it was THAT stock alone that showed a change in the three categories above...
I don't know if your guys have an explanation or if this is one of those things that both sides will point a finger at the other until enough complaints come in that one of you figures it out or not...
Just a heads up.
(Sent to TD Ameritrade as well...)
I spoke to Quicken about it. They backed up my Data, removed the TD Ameritrade accounts, and added them back. Then they restored the transactions and said that should take care of it.
What's happening is that the transactions and daily total balances are updating but when it comes to three columns (Day Gain/Loss, Price Day Change, and Price Day Change%) these columns all show zero. Even crazier, the positions that lost money show a red zero and the ones that gained show black zeroes.
The one exception to this was yesterday. I had sold STAAR surgical and bought Slack Technologies (WORK.) Of course, the transaction hadn't settled so STAAR was still showing as being in my Quicken account. Ironically it was THAT stock alone that showed a change in the three categories above...
I don't know if your guys have an explanation or if this is one of those things that both sides will point a finger at the other until enough complaints come in that one of you figures it out or not...
Just a heads up.
(Sent to TD Ameritrade as well...)
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Best Answer
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@rshearin this is know problem that was introduced in a recent Quicken patch.
There is a very long thread on the problem here:
https://community.quicken.com/discussion/7877282/cannot-view-quotes-after-installing-ver-r27-24-build-27-1-27-24-on-6-24-2020/p1
The workaround is after you do One Step Update, do Ctrl+U -> Update
Signature:
This is my website: http://www.quicknperlwiz.com/5
Answers
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@rshearin this is know problem that was introduced in a recent Quicken patch.
There is a very long thread on the problem here:
https://community.quicken.com/discussion/7877282/cannot-view-quotes-after-installing-ver-r27-24-build-27-1-27-24-on-6-24-2020/p1
The workaround is after you do One Step Update, do Ctrl+U -> Update
Signature:
This is my website: http://www.quicknperlwiz.com/5 -
Worked.0
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The Ctrl+U worked this afternoon but, this evening after the market close, I had to hit the Update button in the upper right hand corner of the Investing page to get it to show today's numbers.0
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The instructions above are to hit both Ctrl+U and the Update button.
Ctrl+U is just a shortcut to take you to the Investing tab/Portfolio view. It is hitting the Update is the "workaround". It fetches the quotes from the third party quote service that Quicken Inc pays for this purpose.
Saying Ctrl+U -> Update is just shorter to type than all that above.Signature:
This is my website: http://www.quicknperlwiz.com/0
This discussion has been closed.