Error CC-501: Can't download transactions from Capital One 360

finikki

I've been getting error CC-501 repeatedly for a few days and can't download transactions from Capital One 360. (Windows subscription, 2020). I reset my accounts successfully hoping that would fix it but continue to get the error. Transactions from other banks are downloading just fine, it's just this bank that doesn't work.

Quicken_Tyka

Hello @finikki

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

https://www.quicken.com/support#contact-support

When contacting support, be sure to let them know how long you have been receiving this error. 

Let us know how it goes!

-Quicken Tyka

Quicken_Tyka

Hello @finikki

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

https://www.quicken.com/support#contact-support

When contacting support, be sure to let them know how long you have been receiving this error. 

Let us know how it goes!

-Quicken Tyka