Error CC-501: Can't download transactions from Capital One 360
finikki
Quicken Windows Subscription Member
I've been getting error CC-501 repeatedly for a few days and can't download transactions from Capital One 360. (Windows subscription, 2020). I reset my accounts successfully hoping that would fix it but continue to get the error. Transactions from other banks are downloading just fine, it's just this bank that doesn't work.
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Best Answer
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Hello @finikki
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.https://www.quicken.com/support#contact-support
When contacting support, be sure to let them know how long you have been receiving this error.
Let us know how it goes!
-Quicken Tyka
~~~***~~~5
Answers
-
Hello @finikki
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.https://www.quicken.com/support#contact-support
When contacting support, be sure to let them know how long you have been receiving this error.
Let us know how it goes!
-Quicken Tyka
~~~***~~~5
This discussion has been closed.