Having the CC-502 error problem again when updating or downloading.

vicbullard

HomeTrust Bank updates or down loads from the site return a cc-502 error on both my accounts. Is there a fix as this has happened several times starting in March. I have waited several days but the error is still coming up. Any help or suggestions would be appreciated. This is a recurring problem. I have attempted to update from the "gear" but to no avail.

Boatnmaniac

You might want to read the guidance from Quicken Support: https://www.quicken.com/support/error-when-updating-accounts-cc-502.

Boatnmaniac

You might want to read the guidance from Quicken Support: https://www.quicken.com/support/error-when-updating-accounts-cc-502.

vicbullard

Did not work. I tried this several times this week.

Boatnmaniac

There were a couple of different steps to take.  If you did them and they did not work the Support article says the last step to take is to contact Quicken Support.  Did you do that?  The reason why you should contact Quicken Support is that they might need to reset something (something you cannot reset) and if they don't do it the CC-502 connection issue might not go away.

vicbullard

Will do...thanks!