Navy Federal Credit Union Update Account not working

rjbduncan64

:(Navy Federal Credit Union Update Account not working

Frankx

Okay, I provided the instructions for Windows, so they likely won't translate directly into Mac.  However there is a Mac process to reset the account(s), so hopefully you'll be able to manage that, and I think the reset is the best option at this point.

However, another option would be to contact Quicken Support today (they won;t be available over the weekend.  Here's the LINK.

Good luck!

Frankx

Frankx

Hi @rjbduncan64,

I just successfully updated my accounts @NFCU.  Can you give us more information on the problem you had.  Did you get an error code or message explaining what went wrong? Any other behavior that is different from a normal/successful recent download?

Thanks.

Frankx

rjbduncan64

When I try to update my accounts I get all Green indications but none of my NFCU accounts do not actually update. Thsi has been happening for about 1 month now, I just installed the most recent Quicken update yesterday

Frankx

Hi again @rjbduncan64

You might try resetting the accounts.

Before you do, please make a backup of your Quicken file, just in case.  Here's how to reset the accounts:

1)Open the account in Quicken;
2) Click on the "Gear" icon in the upper right;
3) Select "Edit account details" then click on the "Online Services" tab;
4) Click on the "Reset Account" button; then enter your Password & click "OK";
5) Follow any additional instructions that NFCU might send (such as requesting two-factor authorization process).

Once the account is reset, you should try downloading your accounts again.  Let us know how that goes.

Frankx

rjbduncan64

I forgot to mention I'm on my Quicken Mac version

Frankx

Okay, I provided the instructions for Windows, so they likely won't translate directly into Mac.  However there is a Mac process to reset the account(s), so hopefully you'll be able to manage that, and I think the reset is the best option at this point.

However, another option would be to contact Quicken Support today (they won;t be available over the weekend.  Here's the LINK.

Good luck!

Frankx