online balance not matching -- but downloads are correct

debbieg

this is the 2nd time in 2 weeks. Quicken downloads via direct connect from Bank of AMerica. the downloads are correct, the register balance is correct. But the sidebar balance - showing online balance is not correct. Its not updated from today's downloaded transactions. If I re-update the account, the correct online balance shows for 1-2 seconds on the sidebar - but then reverts to the prior balance. When I called last time, Quicken had me disconnect - then reconnect my connection to BOA. But this is the 2nd time now.. is this an issue with quicken or BOA? any thoughts welcome

Frankx

Hi @debbieg,

It could be that your settings are set for displaying the "Ending Balance" rether than the "Current Balance" in the Account Bar.  Have you checked that setting?

Frankx

debbieg

thanks- no - they are set correctly to online balance..

debbieg

i went in again to update - and this time it updated the online balance correctly in both the sidebar and on the right side of the screen. I had tried before a few times - but this time it updated correctly. HOpe this isn't a recurring issue.

Frankx

@debbieg,

That's good news.  Let us know if it comes back.

Frankx