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Check Pay Not Showing Up at Bank
I have one Check Pay transaction that is now 13 days over due. It has not cleared my bank. Who do I call to check on this payment? Thank you.
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Best Answer
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jacobs SuperUser, Mac Beta Beta
Contact Quicken Support. The regular Support team handles issues with bill payment issues. They should be able to find out if the check was issued and when.
Unfortunately, there are numerous reports of people having problems with the new bill payment methods on this forum, and there has been no overall response from Quicken to provide users any indication about possible areas of trouble, so every user's case needs to be researched individually. So I would definitely check with Support first, and then if you can't get a clear answer, make your payment via another method so you don't rack up late fees and interest waiting to get to the bottom of the situation with Quicken.Quicken Mac Subscription • Quicken user since 19930
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Answers
Unfortunately, there are numerous reports of people having problems with the new bill payment methods on this forum, and there has been no overall response from Quicken to provide users any indication about possible areas of trouble, so every user's case needs to be researched individually. So I would definitely check with Support first, and then if you can't get a clear answer, make your payment via another method so you don't rack up late fees and interest waiting to get to the bottom of the situation with Quicken.
Win10 Deluxe Subscription thru 2021
How can I EVER trust Check Pay??!! This is nuts!
What address did you use for this biller? For example, one of my credit cards lists their general mailing address in Delaware, but payments need to be addressed to some service company in Illinois.
Instead of wrestling with the vagaries of Bill Manager, how about this alternative …
Personally, I don't use Bill Pay / Bill Manager at all. Since time "B.I." (before the Internet was invented) I have set up almost all of my recurring payments as Direct Debit, PAC Draft, Autopay, whatever the biller calls it. The payment is automatically debited from my checking or credit card account by the biller on due date. And in most cases there's no transaction fee*. When I get notified about a new statement having arrived, all I have to do in Quicken is to run a regular scheduled reminder to pay the amount due. Haven't missed a payment in many years.
*Some companies may charge for withdrawals from credit cards, but offer direct debit from checking accounts for free … or vice versa … read the fine print on the biller's website to choose the no-fee option