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"CANNOT ADD PAYMENT ACCOUNT"

My checking account is set up for Online Bill Pay with my bank, Peoples United. When I attempt to save after adding the payment account to Quicken Bill Manager (after adding the routing number, account number, account name, DOB of account holder and address, I get a message that "CANNOT ADD PAYMENT ACCOUNT". Two things. One is that the account shows "Online Bill Pay" rather than "Quicken Bill Pay". So maybe I need to deactivate this before adding?

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