no username available for an online bill pay vendor

Richard_Papworth850

In trying to set up an online bill vendor, I am asked to enter a "Username (not Email)." However, my login for this vendor is an email address. The vendor does not issue usernames. What do I do?

Sherlock

As your online biller is using an email address as a username, you should use your email address as your username.

Sherlock

As your online biller is using an email address as a username, you should use your email address as your username.

Richard_Papworth850

It doesn't work. I get an Authorization Failed message. But it may be a problem on the vendor's side.

Sherlock

As you're having difficulty authenticating with the online biller, I suggest you contact Quicken Support:  https://www.quicken.com/support/quicken-support-options