Chase credit card payments are showing up twice in checking and CC registries.

briggja

Chase credit card payments are showing up twice in chkg. acct. register - one says Thank You Web and one says Chase ending in XYZ. Chase ending is cleared, Thank you web is uncleared. If I go to the CC acct. register, Thank you web transaction is cleared and Chase ending in XYZ is uncleared. So the cleared transactions are not matching. How do I fix this? Thank you!

Quicken_Natalie

Hello @briggja,

Thank you for taking the time to visit the Community and post your issue, although I'm sorry to hear that you're experiencing these difficulties in Quicken.

If you are still needing assistance, please take a moment to review the information available here and post back to let us know what version and release of Quicken you're using.

Please also see the information and steps available here and post back to let us know if they help to resolve this matter for you.

Thank you,

Quicken Natalie

Quicken_Natalie

Hello @briggja,

Thank you for taking the time to visit the Community and post your issue, although I'm sorry to hear that you're experiencing these difficulties in Quicken.

If you are still needing assistance, please take a moment to review the information available here and post back to let us know what version and release of Quicken you're using.

Please also see the information and steps available here and post back to let us know if they help to resolve this matter for you.

Thank you,

Quicken Natalie

briggja

Thank you Natalie. I have a 2018 Quicken Starter Addition, 2020 V R28.18 Build 27.1.28.18
I compared the downloaded transaction IDs as suggested. There is a transaction ID for one of the entries in each register. However, they do not match and again, they are for different transactions - The download ID in the check. acct. register is for the Thank You web payment. The download ID in the CC register is for the Chase ending in payment. Maybe I did not change the CC account correctly when I had to get a new card. I will contact Quicken support as suggested.