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Refuses to run stock price update

Gives me a "membership expired" notice and wants me to renew.

I was billed and updated in July '20.

Comments

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited August 2020
    Perhaps you renewed a different Quicken ID or didn't activate the subscription:

    We may check the current membership status: select Help > Check Membership Status

    We may check our Quicken account: Help > My Quicken Account

    We activate may activate a subscription: Help > Enter Activation Code... 

    We may reset the Quicken ID associated with the Quicken file:
    1. Select Edit > Preferences...
    2. Select Quicken ID & Cloud Accounts
    3. Select Sign in as a different user
    4. Enter yes
    5. Select Sign Out
    6. Sign in with your Quicken ID
    Otherwise, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options
  • Quicken Diana
    Quicken Diana Moderator, Employee mod

    Hello @ kfbly

    Thank you for posting in the Community, though I’m sorry that you are experiencing this issue. These steps have worked to clear the invalid message: EDIT MENU : PREFERENCES : QUICKEN ID AND CLOUD ACCOUNTS : SIGN IN AS A DIFFERENT USER. Type YES in the dialog box and click SIGN OUT at the bottom right.

    Following these steps will sign you out and Quicken will then bring you to a sign in page. Enter your credentials as you normally would. This should clear the subscription messaging and allow the updates to continue.

    Thank you

    - Quicken Diana


  • kfbly
    kfbly Member
    Cleared up by itself! Interesting that Quicken self-heals
This discussion has been closed.