Do Bill Manager failures still count against your quota?

PeterK
PeterK Member ✭✭✭
edited May 2022 in Paying Bills, Online Billers & Reminders (Windows)
Got the attached email because a payment failed. Does this still count against my quota? Obviously, I just have to re-submit it.

Answers

  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭

    Hello @PeterK

    Thank you for reaching out on the community and telling us about your issue. Failed payments do not count towards your quota of payments. It should be the same number of payments you had before the payment.

    Please let us know if this helps resolve the issue for you.

    Thanks,

    Quicken Francisco


  • PeterK
    PeterK Member ✭✭✭
    When I made the payment originally, the count of remaining payments went down. Are you saying it goes back up when the failure comes in?
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited September 2020
    Hello @PeterK

    Thank you for the response and for providing additional details. If a payment fails to send this should not count against your monthly quota.

    If you are seeing otherwise and have lost payments due to a failure to deliver, please contact support directly for assistance.

    Quicken Care has the tools to investigate this issue further

    https://www.quicken.com/support#contact-support.

    Thank you,

    -Quicken Tyka

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