Want to remove all QBM and start over
Dave Robinson
Quicken Windows Subscription Member ✭✭✭
With the update I received today, my QBM information went bananas! Now I have no idea where things are and what the status is of payments I sent or may have sent. ?? So I wish to start over not that QBP is no longer an influence in my Quicken. How do I reset QBM and start over with a clean slate?
Quicken user since DOS 1.1 (1983)
0
Best Answers
-
Hello @Dave Robinson
I'm sorry to hear you are experiencing issues with Quicken Bill Manager and thank you for taking the time to share the details with the community.
I took the liberty of reviewing your internal biller profile and can see the payment account added, but not any payment history, which is definitely an issue that we need to investigate further.
After the update was installed, was a backup copy of the data file opened, or is this behavior happening in the same data file that was being used prior to the update?
Were any errors or issues encountered during the update?
If you haven't already, please also go to the Help menu in Quicken and select the "Report a Problem" option.
In the window that opens, please enter "Attn: Sarah" in the subject line, mark the box for each file listed and when ready click Send to Quicken.
Once sent, please reply here to let me know so I can retrieve the report from the system.
Thank you,
Sarah6 -
Hello @Dave Robinson
Thank you for the response and for the additional details.
If you haven't done so already, please take a moment to review the steps and information available here.
This article also includes videos that show how to create payments using the New Quicken Bill Manager.
I hope this helps!
-Quicken Tyka
~~~***~~~5
Answers
-
Hello @Dave Robinson
I'm sorry to hear you are experiencing issues with Quicken Bill Manager and thank you for taking the time to share the details with the community.
I took the liberty of reviewing your internal biller profile and can see the payment account added, but not any payment history, which is definitely an issue that we need to investigate further.
After the update was installed, was a backup copy of the data file opened, or is this behavior happening in the same data file that was being used prior to the update?
Were any errors or issues encountered during the update?
If you haven't already, please also go to the Help menu in Quicken and select the "Report a Problem" option.
In the window that opens, please enter "Attn: Sarah" in the subject line, mark the box for each file listed and when ready click Send to Quicken.
Once sent, please reply here to let me know so I can retrieve the report from the system.
Thank you,
Sarah6 -
I back up my file daily or when I have made changes in the register. Unfortunately, I do not save the previous backups
There is the one payment account and I don't think I have successfully made any payments. However, I do have two entries in my register, both for State Farm ins that have check numbers I did not personally assign. The first is scheduled today with number 90101. Another is scheduled for October. I was hoping this would serve as a test case for me. The numbering is typical of what QBP would assign but I closed out that account via Quicken Bill Pay phone call so I don't know what it is.
There are "two biller entries", both are State Farm with separate policy numbers, I have 5. I cannot connect with SF because of their 2 factor ID upon signing in. I have no option with them to disable 2FID. So both billers are frozen in QBM and will not delete.
I have been using "Scheduler" to make auto entries in my register. They do seem to be linked to BM since if I delete one in Scheduler, it seems to disappear in BM. If a SKED entry is made to the register and I wish to send it I am warned I can't do that and must delete it and enter it within BM.
This has all gotten very confusing for me and not an automatic transfer on 8/31 from BP to BM. I figured if I could start over with BM and make all entries tied to the old BP disappear, I might gain an understanding of what I can do and where I can do it. I had used QBP (Checkfree) since 1990 and had no issues with it. It seems to me that QBM might be a little more restrictive on what I can do and where I can enter it.
Are you retaining the "Bill and Income Reminders" ("Scheduled") window or phasing it out.
Ok, that will be all for now. And thank you for your quick response.Quicken user since DOS 1.1 (1983)0 -
Ok, disregard all that. I think I am beginning to get the feel of it. My curiosity is with QBM and its data screens in some ways relate to the "Manage Bills and Income". It seems they do not seem to be handled the same way and create confusing results. When I schedule a payment within QBM then link it to a reminder (I create), the entry appears in the register and none of its fields can be edited (within the register) and that is ok, what I expect. Now I have gone through several of this type of entry and all is somewhat well. I find that some of my previous entries are now editable. I don't understand how they changed. If I enter scheduled items via the Manage bills and income drop-down, they will appear in the register (with the ability to edit the fields) and they may or may not show up within the QBM data screen. 1-2-3-4 what is the process i should use for making new entries of this type?Quicken user since DOS 1.1 (1983)0
-
Hello @Dave Robinson
Thank you for the response and for the additional details.
If you haven't done so already, please take a moment to review the steps and information available here.
This article also includes videos that show how to create payments using the New Quicken Bill Manager.
I hope this helps!
-Quicken Tyka
~~~***~~~5
This discussion has been closed.