Extra transactions

Blackey49

I am on my phone and updating the transactions from my bank and it has the same payment, split trasaction, twice and will not let me delete one of them. I do not have it in my Windows version on my laptop and I have synced it to the cloud

Quicken_Tyka

Hello @Blackey49

Thank you for taking the time to visit the Community to post your issue, although I apologize that you are experiencing this trouble with the mobile app.

If you are seeing transactions in the Mobile App that are duplicates of existing ones, reset your cloud data:

Step 1: Reset the cloud data through the desktop program

1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
2. Click Reset your cloud data.

Step 2: After resetting your cloud data 

You'll need to sign out of the Mobile App and sign back in:

1. Open the Quicken Mobile App.
2. Tap the Menu icon  in the upper left.
3. Tap the Logout button at the bottom of the screen. 
4. Sign back in with the same Quicken ID.

Please let me know if the trouble persists after completing this step.

-Quicken Tyka

Quicken_Tyka

Hello @Blackey49

Thank you for taking the time to visit the Community to post your issue, although I apologize that you are experiencing this trouble with the mobile app.

If you are seeing transactions in the Mobile App that are duplicates of existing ones, reset your cloud data:

Step 1: Reset the cloud data through the desktop program

1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
2. Click Reset your cloud data.

Step 2: After resetting your cloud data 

You'll need to sign out of the Mobile App and sign back in:

1. Open the Quicken Mobile App.
2. Tap the Menu icon  in the upper left.
3. Tap the Logout button at the bottom of the screen. 
4. Sign back in with the same Quicken ID.

Please let me know if the trouble persists after completing this step.

-Quicken Tyka